Customer Service Specialist- ROI

Salem, OR - USA

Hourly Salary: $ 16 - 21

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Groups innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience technology and service we help hospitals health systems and clinics concentrate on what they do best patient care.

HealthMark Group is growing and looking for bright energetic and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.

We are expanding rapidly and have created unique roles that need qualified candidates.

Remote:

Must be able to work our open hours of 8-4:30 pacific standard time

Entry level job duties include but not limited to:

Processing medical record requests
High volume and fast paced environment
Reports directly to the Processing Manager
Assist as needed in overflow processing due to high volume issues and/or coverage issues
Abide by HIPAA guidelines while ensuring the confidentiality of PHI
Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
Provide feedback regarding request volume and perceived issues
Monitors incoming requests received through various means
General office duties
Answering High Call Volume phone calls and phone coverage for medical records requests will be required to support client needs

Qualities that the candidate for this position should include:

Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more

In accordance with our company policy Full Time Employees are eligible for the following benefits:

Robust Health Insurance Plan Options with Company Coverage
Vision and Dental Plan Options
STD LTD Life and Life A&D
Competitive Paid Time Off including Paid Holidays
401(k) Plan Offering with Employer Matching

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Required Experience: