Lead IT System Engineer

• Bonus based on performance
• Paid time off

• Team player.
• Project and team management experience with demonstrated ability to lead and direct the work of others.
• Excellent effective phone email and in-person communication.
• Outstanding written documentation skills.
• Empathy for client issues and concerns. Demonstrated ability to achieve successful outcomes while managing difficult situations with various customers and management levels.
• Demonstrates initiative and acts independently to resolve problems. Strong decision making and problem-solving abilities with demonstrated analytical and methodical troubleshooting skills.
• Exceptional organizational skills with the ability to handle a fast-paced environment with multiple competing demands.
• Be dependable and punctual with reliable transportation and auto insurance.
• Have at least three years of Managed Services Provider experience.
• Familiarity with the following brands: APC Apple Cisco Cisco Meraki Datto Dell Fortinet HP Lenovo MSI Microsoft Netgear QNap SonicWALL Sophos Synology TrueNAS Ubiquiti.
• Experience working with network configuration monitoring and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
• Experience working with and deploying Windows 2012-2025 Server.
• Experience working with and deploying hypervisors such as Hyper-V and VMWare ESXi.
• Experience working with and deploying Windows 10/11 workstations/laptops and Apple iOS systems.
• Experience working with Office 365 GSuite Quickbooks Adobe and commonly used software.
• Microsoft Cisco GTIA/Comptia certifications.

• Provide superior customer service and technical expertise to resolve client issuesonsite and remotely.
• Create refine and enforce procedures to improve and standardize service delivery and increase client satisfaction and loyalty.
• Identify gaps in tools training internal procedures and documentation. Drive continuous improvement and learning across the organization.
• Lead and mentor technicians to continuously develop and grow their skills and technical capabilities.
• Identify regarding areas of client risk or needed client investment and inform management for client advisory.
• Advise leadership and other technicians on complex technical issues and best practices. Develop coordinate review project plans to meet client needs.
• Handle escalated technical issues. Coordinate with extended network of technicians for external support when needed.
• Troubleshoot technical issues relating to:
  
  • Windows Server 2012//2022/2025 and application of group policies
  • Windows domains and workgroups
  • Networking issues such as mapped network drives shared folders printers etc.
  • Active Directory
  • User profile creation and modification
  • Group Policy Objects
  • Firewall Configuration (VPN port forwarding etc)
  • LAN/WAN connectivity
  • Onsite Exchange and hosted Exchange environments (Office 365 Google Apps)
  • Hardware diagnostics (servers/workstations/laptops)
  • Windows/Microsoft/iOS
  • VoIP phone service (with vendor support)
  • Print services (with vendor support)
  • Line of Business applications with assistance of vendors support staff

• Visit local client sites for on-site service network assessments planning discussions etc.
• Documents support activities and log time entries and notes for support and maintenance performed using Autotask PSA.
• Provide customers with timely written and oral updates regarding their support cases.
• Update and maintain customer information in our documentation system as changes in their environment occur.
• Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
• Create and maintain comprehensive documentation as it relates to server and network topology equipment and configuration(s) for each customer.
• Performs engineering design evaluations and works to complete projects within budget and scheduling restraints.
• Prioritize existing projects and proactively determine areas requiring additional attention monitoring and maintenance.
• Implement and monitor information systems policies and controls to ensure data accuracy security and regulatory compliance.
• Create request and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedures.
• Participate in after-hours upgrades troubleshooting when necessary.
• Participate in on-call availability rotation.
• Perform standard system administration duties including: server install system/application install patch management operating system problem determination and resolution log analysis etc.
• Configure test and maintain LAN equipment and services including: routers firewalls switches and VPNs.
• Identify diagnose and resolve network problems including network connectivity traffic utilization etc. using available network tools in a timely fashion.
• Provide infrastructure services in all areas needed including: storage networking operating system network security directory services server virtualization using system backup and restore system and network monitoring application installation and configuration.
• Assists with developing plans and guiding clients in the adoption of AI technologies.
• Stay current with system information changes and updates.
• Performs ongoing personal training and education efforts to stay current with the evolving technological landscape.

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.