Loss Mitigation Processor
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Job Location:
Pontiac, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Loss Mitigation Processor plays a critical role in assisting borrowers who are experiencing financial hardship and at risk of defaulting on their mortgage loans. This position supports the Loss Mitigation department by processing documents coordinating communications tracking application statuses and ensuring compliance with investor regulatory and internal servicing guidelines.
WHAT YOU WILL BE DOING
Review track and process incoming loss mitigation applications and borrower documentation (e.g. income verification hardship letters tax returns).
Conduct preliminary assessments to ensure loss mitigation application packages are complete and escalate issues as needed.
Communicate with borrowers servicers and internal departments regarding application status missing documents and next steps.
Update and maintain loan servicing systems with accurate and timely information.
Ensure compliance with federal regulations (e.g. RESPA CFPB) investor guidelines (e.g. Fannie Mae Freddie Mac FHA) and company policies.
Assist in preparing and sending notices of receipt incomplete application letters and resolution decisions within required timelines.
Monitor timelines for critical milestones (e.g. 5-day 30-day 120-day) and escalate files approaching deadlines.
Work collaboratively with Loss Mitigation Specialists and Underwriters to ensure a smooth borrower experience.
Provide administrative support to the Loss Mitigation team including reporting data entry and file maintenance.
WHAT WE NEED FROM YOU
Must-Have Qualifications:
High school diploma or equivalent required; associate or bachelors degree preferred.
Experience: 13 years of experience in mortgage servicing loss mitigation or a related customer service/administrative role in financial services.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to handle sensitive customer information with discretion.
Proficiency in Microsoft Office (Word Excel Outlook) and loan servicing software (e.g. MSP Fiserv or equivalent).
Knowledge of loss mitigation options (loan modification forbearance short sale etc.) preferred.
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
- Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
DISCLAIMER
Key Skills
- Loan Processing
- Typing
- Data Entry
- Customer Service
- Organizational skills
- Basic Math
- Computer Skills
- Fraud
- Microsoft Outlook
- 10 Key Calculator
- Fair Housing Regulations
- Food Processing
About Company
United Wholesale Mortgage partners with independent mortgage brokers to help them provide unparalleled client experience, best-in-class turn times, and competitive rates
