Health Care Services Associate Director Urology

The University of Iowa Health Care seeks to hire a Health Care Services Associate Director (Department Administrative Officer) to plan organize direct and evaluate administrative aspects and activities of the Department of Urology. This position will perform a broad range of administrative duties including oversight of clinical teaching and research activities and responsibility for the administrative interface and coordination of operations with Hospital Administration and the Carver College of Medicine Administration.

Key Areas of Responsibility:

Financial Management

• Development of budget; assessment of needs for short and long-term capital equipment and personnel resources. Submit proposals with appropriate justification.

• Understanding of lean and lean standards for patient care/satisfaction.

• Efficiently plan direct and coordinate all administrative functions within the department in concert with the Department Chair.

• Analyze evaluate recommend and implement changes in existing programs. Participate in the development of the organizational structure for achieving departmental objectives.

• Identify opportunities for administrative operations improvement.

• Assure communication and coordination among clinical services to manage operational issues and provide leadership and accountability to patient care services.

• Resolve problems concerning equipment facilities utilization patient care standards and supplies.

• Involvement with the University of Iowa Center for Advancement in relationship to the Department endowments grants and expenditures.

• Serve as advisor to the Department Chair in planning clinical and fiscal operations and provide direction and supervision as required to implement fiscal operations for state funds private practice earnings research funds gifts and hospital budgets.

• Oversee administration of federal and non-federal grants and contracts.

Patient Care/Service Delivery

• Work collaboratively with the review of outpatient health care delivery. Identify systematic problems with health care delivery recommend solutions and implement changes in the facilities services and concert with the Department Chair and senior hospital leader establish policies and procedures ensuring that the services are reviewed regularly and in compliance with UIHC CCOM The Joint Commission and other regulatory agencies. Ensure a safe and therapeutic clinical environment while providing the highest levels of customer service.

• Act as a liaison for the patient and clinical services resolve concerns and complaints in a timely manner.

• Investigate quality of care problems and provide follow-up with patients/families and staff as delegated to assure patient satisfaction.

• Manage the introduction of the Service Excellence model for direct patient care. Support and manage the ongoing use of this model.

Planning and Goal Management

• Collaborate with the Department Chair and the senior hospital leader to formulate and keep current a strategic plan.

• Collaborate with the Department Chair senior department leader and physician leadership to identify opportunities for growth and in the development of new programs and services.

• Formulate the Department business plan implement the plan monitor its success and develop monitor and administer the capital and operating budget and evaluate and promote cost management strategies.

• Identify changes and trends; plan for and formulate policies for the department and hospital in light of identified changes and trends.

• Develop initiatives to improve operational efficiency.

• Analyze the impact of operational initiatives as they relate to the strategic plan and manage the outcomes.

• Define develop and direct departmental goals and programs to provide for excellent patient services.

Human Resource Management

• In collaboration with departmental HR Representative(s) and with medical collegiate and hospital leaders to ensure a consistent approach to HR management.

• Hold unit leaders within a department accountable for high performance and high engagement by articulating expectations monitoring performance and providing feedback consistently across areas of responsibility.

• Approve resource allocations and staffing models.

• Analyze evaluate recommend and implement changes in existing programs. Participate in the development of the organizational structure for achieving departmental objectives.

• Responsible for the recruitment of faculty and staff to maintain an appropriate skill mix and number of staff; evaluate the performance of employees and provide feedback to the service unit leadership detect and address performance problems and provide recommendations regarding disciplinary actions and discharge of personnel as necessary.

• Working closely and collaboratively with Human Resources oversee and approve all personnel related transactions including performance evaluations salary increases and reclassifications.

• Schedule and direct work activities of supporting professional and administrative staff.

Education Programs

• Provide education direction and support for the department to ensure compliance with state federal and accreditation agency standards.

• Initiate and execute appropriate staff level development initiatives to drive quality care and patient satisfaction.

• Create a culture of continuous learning through strategic planning shared governance innovative best practices and the promotion of knowledge development; provide resources for and establish expectations that managers and supervisors will act as stewards of employees professional development.

• Administer clinical education and residency programs.

Research Administration

• Develop pre-award support services to enable efficient development and submission of grant applications.
• Administer multiple research grants and contracts awards in a variety of disciplines.