Senior Client Relations Administrator (Hybrid- MA, CT, RI, NJ, NY, VA, MD, PA)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

The Senior Client Relations Administrator is responsible for managing client interactions with a demonstrated passion for building strong relationships. The Senior Client Relations Administrator will engage with internal and external parties to address all client needs in a professional and timely manner. The ideal candidate for this role has a team player attitude and is self-motivated to delivering great results. This role requires a highly organized dynamic and responsive individual with strong customer focus and the desire to exceed clients expectations.

We are made up of high performing teams that meet in person to learn and collaborate as needed.

Responsibilities:

• Partners with clients to coordinate the composition of mutual fund/ETF regulatory documents within client defined and SEC mandated SLAs. Ensures final documents are signed off and approved by the client for distribution.
• Establishes productive professional client relationships through unparalleled support service and value to drive client satisfaction.
• Owns and addresses client needs and issues from inception to resolution provides updates and follow ups as needed. Proactively partners with internal teams to communicate client requirements and turnaround time expectations.
• Ability to anticipate client needs and proactively reaches out to discuss opportunities that may help the client achieve goals.
• Actively tracks client projects updating and monitoring internal reports to ensure the timely and efficient progression of each project.
• Creates and presents business reviews to clients.
• Subject matter expertise in the areas of regulatory document composition SEC regulations and Broadridge systems.
• Serves as the primary point of contact for assigned clients.
  

Education/Qualifications:

• BA/BS required
• 5-7 years of experience in a Client Services role within the financial services industry
• Document composition and filing experience for mutual funds and/or ETFs
• Excellent written and verbal communication skills with a strong attention to detail
• Self-motivator who can adapt/respond to different types of requests on-the-go
• Intellectual curiosity for learning new skills and tools
• Ability to bring new ideas and help build more efficient processes
• Experience in a fast-paced working environment and the ability to multi-task prioritize and manage time effectively
• Intermediate/Advanced skills with Microsoft Office JIRA and other tools/applications

Compensation Range: The hourly range for this position is between $35.00- $40.00 USD.

Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit for more information on our comprehensive benefit offerings for this role.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.