Team Leader

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT INC.

975 KELLY STREET SUITE 401 BRONX NEW YORK 10459-3477

Tel: Email:

Program: SHOPP Case Management Program (CMP)
Program Operation: Following a Hybrid Model 35 hrs. weekly
Position Title: Team Leader
Employment Status: Full-Time 35 Hours per Week (Hybrid)
Reports To: Program Director and Assistant Director
Supervises: All program support staff including interns/ volunteers
Funding Source: NYC Aging

Salary Range: $70000-$75000

About SHOPP:
SHOPPs mission is to enhance the strength and resilience of individuals regardless of age or
ability through innovative programs and supportive services. Key programs include the Case
Management Program (CMP) Community Care Network Program (CCNP) VIP Elder Justice
and Crime Victims Program NY CONNECTS multiple senior centers Caregiver Support
Program and SHOPP Supportive Options and Services through the SARA Project.

Position Summary:
The Social Worker Team Leader oversees one of three CMP case management teams providing
leadership clinical supervision and direct services to frail older adults with long-term care needs
who wish to remain in the community. This role ensures high-quality strengths-based case
management supports program administration and fosters a collaborative team environment.

Key Responsibilities:
Direct Services:
Conduct and monitor client assessments reassessments and care plans
Provide clinical interventions and maintain complete accurate documentation
Authorize services and manage waiting lists in consultation with the Program Director
Coordinate with community resources and referral sources to ensure timely appropriate
services

Supervision & Leadership:
Lead and supervise a team of case managers and direct service workers
Maintain a collaborative team-based approach to caseload management
Conduct individual and group supervision performance evaluations and staff
development
Manage schedules timesheets and support social work student field placements

Program Administration:
Monitor case management goals outcomes and service delivery quality
Maintain program records and reports for funders
Conduct outreach community presentations and represent SHOPP at professional
meetings
Support program planning policy implementation and compliance with contractual
obligations
Maintain and update resource directories and ensure staff training/certification
requirements are met
Assist with recruitment onboarding and professional development of staff

Qualifications:
Masters Degree in Social Work (MSW) from an accredited school
Experience in social services preferably with older adults and community-based case
management
Strong leadership clinical problem-solving and team-building skills
Bilingual Spanish/English preferred
Computer literacy mandatory; familiarity with NYC AGING Peer Place systems helpful

Work Schedule & Conditions:
Hybrid schedule; minimum of two days per week in the office
Availability for evenings and weekends to support program events
Travel to community events and fieldwork as needed
Required attendance at in-person meetings trainings and program events

Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse inclusive and respectful workplace. Incentive Benefits: Commuter Benefits Dental Insurance Employee Discount Flexible Spending Account Health Insurance Life Insurance Paid Time Off403(b) Retirement Plan Vision insurance.

ATTN: Tynisha Rodriguez - Chief Program Officer

EQUAL OPPORTUNITY EMPLOYER

Required Experience:

Senior IC