Operations Director – Ambulatory Clinics (Brighton)

POSITION SUMMARY:

The Operations Director is responsible for the development and set up of new clinical operations across a range of specialties at BMC South and BMC Brighton. The Operations Director will be responsible for the launch of new ambulatory clinics at these sites including but not limited to the administrative personnel fiscal management IT management and operational systems necessary to fully launch a new clinic. The Operations Director will interface with Departmental staff and leadership to launch these proposed clinics. Following launch of clinics over the next 1-3 years the Operations Director will transition to multi-specialty clinic operations.

The Operations Director will collaborate with our BMC Ambulatory Central Team and play a leadership role in the establishment and roll out of ambulatory standard practices across our BMC South and BMC Brighton ambulatory clinics.

The Operations Director will participate in and lead key initiatives and performance improvement pertaining to the practices that they oversee including integration labor management and the establishment of ambulatory best practices.

Position: Operations Director

Department: Ambulatory Clinics (Brighton)

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Launch new clinics at BMC-Brighton and BMC-South critical to growthobjectivesofBMCHS
• Identifypotential changes in operating modelsto hit financial andperformance targetsin shifting from an academic to community clinic model.
• Manage fiscal IT realestateand other functional service areas necessarytothe successful launch of a clinic.
• Work collaborativelywith existing administrative directors and other staffacross departments to ensure clinics launch andoperatesmoothly
• Ensures the highly productive andcost effectivequality performance of departments and services.Works with assigned managers nursing management and section chiefs/medical directors to provide for the identification analysis and development of operating policies systemsprogramsand standards.Recommendsandimplementschanges in policies and procedures to improve the cost effectiveness of operations and ensure thatpatientstime (i.e. for visits appointments and treatments) is used in an efficient manner.
• Plans departmental/divisional/sectional renovations and moves including assessment of needs and spaceutilizationdesign.Overseesand coordinates all aspects of departmental renovations or relocation.
• Analyzes current operations toidentifyand evaluate program strengths and weaknesses in relation to operational effectiveness.Develops strategies and plans for new program development based on analysis of competitive trends market share data capitalneedsand human resourceutilization.
• Drivesother key performance initiatives at the new hospitals related to volumequalityor experiencemanages Department and/or Ambulatory-wide projectsand performance improvement asrequired.
• Other duties as assigned

JOB REQUIREMENTS

EDUCATION:

Requires aBachelorsDegree in Business Administration Healthcare or related field.Masters Degree preferred. Or equivalent combination of education and experience.

KNOWLEDGE AND SKILLS:

• Knowledge ofclinic operations and necessary steps to launch new clinics including IT (EPIC) and Revenue Cycle

• Demonstrated ability to work successfully with physician partners

• Leadership ability to guide direct and mentora multi-layeredstaff

• Capable of program developmentimplementationand evaluation moving from strategy to execution

• Capable oflong rangeprogram planning that involves complexdecision makingtasks

• Expertverbal and written communication skillsand interpersonal skills including project management reporting to senior audiences

• Must be exceptionally organized tomanage multiple priorities and diverse activitiestoprioritize and meet deadlines

• Dedicated team player with the willingness and desire to learn and grow within the organization

• Ability toanticipateobjections and planappropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur

• Professional in conduct and appearance

• Proficient with standard software used in healthcare officesetting(i.e.MS WordPowerpointExcel web browseretc.)

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience skills and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs internal equity and addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data and is subject to modification based on geographic location.

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