Customer Experience Supervisor
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Job Location:
Wesley Chapel, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Customer Experience Supervisor
Lead Customer Experience and Drive LongTerm Retention
About VantagePoint AI
With 46 years of success as an AIpowered trading technology pioneer VantagePoint AI is entering an exciting growth phase. Were seeking a Customer Experience Supervisor to supervise our customer service team strengthen retention initiatives and ensure operational excellence across the customer lifecycle.
Why Join Us
- Recognized industry leader blending AI innovation with financial market expertise
- Closeknit highperformance team of 100 professionals
- True worklife balance: standard business hours (8:305:30 limited weekends)
- 100% employerpaid healthcare and dental coverage
- Collaborative peoplefirst culture with team events and retreats
- Modern workspace in Wesley Chapel FL
Your Impact
As Customer Experience Supervisor youll:
- Supervise and mentor customer service onboarding and retention teams
- Balance handson leadership with operational coordination across multiple functions
- Design and improve processes that drive adoption satisfaction and longterm retention
- Monitor customer health metrics and implement proactive retention strategies
- Collaborate crossfunctionally with Sales Marketing and Product to champion the customer voice
- Stay flexible as a generalist stepping into operations training and support as needed
What Were Looking For
- 5 years in customer success support or operations leadership
- Proven track record improving retention satisfaction and team performance
- Strong leadership coaching and communication skills
- Datadriven mindset with experience managing KPIs (CSAT NPS churn retention)
- Proficiency with CRM and customer success tools (Salesforce Gainsight Zendesk etc.)
- Adaptable handson leader who thrives in a dynamic environment
Compensation & Benefits
- Competitive salary commensurate with experience
- 100% employerpaid healthcare and dental coverage
- Generous PTO paid holidays and birthday leave
- Professional development opportunities
- Companysponsored events for employees and families
- Stable growing company positioned for longterm success
Required Experience:
Manager
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Artificial Intelligence that is patented and trusted by more than 32k traders worldwide. VantagePoint forecasts markets with up to 87.4% accuracy.
