Employee Support Center Manager
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Employee Support Center Manager
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members guests and more than17000 employees. We are the largest owner and operator of private clubs nationwide with over 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team atInvited!
JobSummary:
The HR & Payroll Employee Support Manager leads the delivery of HR employee and payroll support operations ensuring accurate timely and compliant employee data within the HRIS to enable successful payroll processing. This role does not directly process payroll but is accountable for the quality controls and readiness of HR data provided to the payroll team. The Manager drives service excellence data integrity and strong cross-functional coordination between HR HRIS Payroll and Operations.
This role is based out of our Irving TX home office and requires a minimum of two days per week in office (typically Tuesday and Thursday).
Day to Day:
- Oversee HR transactional services including onboarding offboarding employee data changes job changes reporting and leave coordination.
- The Employee Support Team serves as tier-1support for HR-related questions providing guidance on policies processes and employee data.
- Establish and maintain controls to ensure HR transactions are accurately reflected in Oracle HCM ADP E-Time and EV6.
- Ensure data accuracy and alignment across Oracle HCM ADP E-Time EV6 and downstream payroll systems.
- Own HRIS workflows and approvals related to payroll-impacting transactions.
- Develop and maintain standard operating procedures to support data accuracy and payroll readiness.
- Ensure consistent execution of HR policies and procedures across all locations.
- Maintain strong data governance audit trails and documentation standards.
- Ensure confidential employee information is handled with discretion and compliance.
- Support reporting and analytics related to payroll inputs headcount and workforce data.
- Act as an escalation point for complex data or employee transaction issues.
- Serve as the primary owner of HR data readiness for payroll ensuring employee data is complete accurate and submitted within required payroll timelines.
- Partner closely with the payroll team to support smooth payroll processing and resolve data-related issues prior to payroll runs.
- Identify opportunities to streamline HR and Payroll-support processes through automation standardization and continuous improvement initiatives
- Lead coach and develop a hybrid HR shared services team responsible for HRIS transactions and employee support.
- Set clear service-level expectations aligned with payroll deadlines.
- Foster a service-oriented detail-driven culture focused on accuracy and accountability.
About You:
- 5 years of experience in HR Shared Services HRIS and Payroll support analytics.
- 2 years of experience leading projects or teams within an HRIS or Payroll function.
- 2 years of experience with supporting ADP E-Time and ADP EV6.
- 1 year of experience with supporting Oracle HCM.
Preferred
- Bachelors degree required with a preference of degree in HR Information Systems Business Administration or a related field.
- Strong excel skills including data analysis reconciliations and reporting.
- Experience in system configuration integrations and process automation.
- Deep understanding of how HR transactions impact payroll outcomes.
- Proven ability to implement data controls workflows and service standards.
- Experience supporting multi-state or complex payroll environments.
What We Offer:
We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked.
While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes:
- Medical dental and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Want to learn more Visitfor full details.
Have more questions Check out ourInvited Jobswebsite for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks:LinkedInInstagramTwitterFacebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Required Experience:
Manager
Key Skills
- Employee Relations
- Fmla
- Human Resources Management
- Mediation Experience
- Conflict Management
- HRIS
- Performance Management
- Employment & Labor Law
- Qualitative Analysis
- Alternative dispute resolution
- Human Resources
- Mentoring
About Company
Join Vista Vallarta Club de Golf and enjoy 18 holes of championship golf, restaurants, tennis courts, a fitness center, pools and social events for the entire family.
