Massage Therapist
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
A Masseur is responsible for providing professional spa treatments and services to guests including but not limited to body and facial treatments massages home-care recommendations and guided tours of the spa facilities. The role requires maintaining high standards of safety cleanliness and guest satisfaction in all areas of spa services in accordance with company and brand standards.
Key Responsibilities
As a Masseur you will be responsible for performing the following duties to the highest standards:
Attend Hilton training sessions and monthly departmental meetings as required
Maintain high standards of cleanliness and hygiene throughout the department
Report any maintenance issues promptly to the Front Office Manager
Assist in all areas of spa and fitness operations as requested by the Front Office Manager
Maintain full knowledge of current and upcoming hotel services and treatments
Ensure adherence to the departmental operating budget by maximizing revenue and minimizing expenses
Deliver efficient and courteous guest service from arrival through check-out
Book modify confirm and cancel spa and massage appointments accurately
Upsell spa treatments and retail products when appropriate
Process all spa and retail billing accurately and report any discrepancies to the Front Office Manager
Clearly explain spa treatment menus and packages to guests
Greet and welcome all guests and staff in accordance with brand standards
Maintain the quality of service and the overall appearance of locker rooms lounges and restrooms
Ensure proper cleanliness of locker rooms lounges steam/sauna rooms preparation rooms and restrooms
Ensure adequate stocking of water and beverages and manage the setup and breakdown of beverage and fruit stations
Assist guests and provide personal training sessions when required
Maintain the fitness center by monitoring equipment and coordinating maintenance and updates with the Precor representative
Ensure audio-visual equipment is properly maintained and in good working condition
Orient guests within the fitness facilities and provide personalized guest assistance
What Are We Looking For
A Massage Therapist serving Hilton brand hotels and resorts is always committed to delivering exceptional guest experiences while working collaboratively with fellow Team Members. To successfully perform in this role candidates must demonstrate the following attitudes behaviors skills and values:
Ability to read and interpret documents such as safety regulations operating and maintenance instructions and procedural manuals
Previous experience in the hospitality or customer service industry is required
Advanced level of English (mandatory) with the ability to read write speak and understand the language fluently to communicate effectively with guests and colleagues
Ability to speak clearly and confidently in front of groups of guests or employees
Strong problem-solving skills with the ability to handle situations involving multiple concrete variables in standardized environments
Minimum of one (1) year of experience in the spa or hospitality industry
It Would Be an Advantage to Demonstrate the Following:
Experience working in a resort environment or within a wellness-related field
What Will It Be Like to Work for Hilton
Hilton is a leading global hospitality company offering a wide range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-scale hotels. For nearly a century Hilton has been providing business and leisure travelers with outstanding accommodations service amenities and value.
Hilton is committed to continuing its legacy of exceptional guest experiences across its global portfolio of brands. Our vision to fill the earth with the light and warmth of hospitality unites our Team Members around the world and inspires us to create remarkable hospitality experiences every day. Our Team Members are truly at the heart of everything we do.
Required Experience:
IC
Key Skills
- Trigger Point Therapy
- Customer Service
- SOAP
- Taleo
- Anatomy Knowledge
- Deep Tissue Massage
- Intake Experience
- Physiology Knowledge
- Retail Sales
- Workers' Compensation Law
- Personal Injury Law
- IOS
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
