Front Office Lead WMG
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Job Location:
Marietta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
How would you like to work in a place where your contributions and ideas are valued A place where you can serve with compassion pursue excellence and honor every voice At Wellstar our mission is simple yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of whats possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry and in peoples lives.
Work Shift
Various (United States of America)Job Summary:
Overall responsibility for ensuring a smooth patient flow in all daily front office operations which may include: obtaining correct registration information optimizing front office collections scheduling appointments accurately and timely managing medical records and referrals and appropriate staffing for department. Acts as the liaison communicating between management and the office staff.Core Responsibilities and Essential Functions:
Cross-training and providing coverage for all front office positions when short-staffed or as neededTraining and/or coordinating training for new employees in the Front OfficeOverseeing daily front office functions by support staff; ensuring patient calls appointments and interactions with front office staff are handled timely and professionallyReviewing and communicating to management on patient flow issues and providing recommendations on how to improve performanceHandling patient and staff inquiries about insurances account status and general patient counseling and any customer complaintsCommunicating directly and regularly with front office staff on all issues including direction from management and with the billing staff front office staff and management on missed information or errors which may slow down the collection process balances that need assistance in collecting or patient questionsTracking and reviewing front office collections monthlyAssisting with interviewing recruitment candidates and the hiring processOverall responsibility for superior front office performance by the Front OfficeLearning the skills required to be a supervisor job shadowing other supervisors and managersProviding outstanding customer service to internal and external customersOther duties as assigned by managementPerforms other duties as assignedComplies with all Wellstar Health System policies standards of work and code of conduct.Required Minimum Education:
- High School Diploma General or GED General
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.Additional License(s) and Certification(s):
Required Minimum Experience:
Minimum 3 years clerical experience in a physician practice. PreferredRequired Minimum Skills:
Computer skills terminology including coding needed (CPT-4 ICD-9 and HCPCS) Knowledge of insurance filing and verbal and written communication be able to communicate and understand verbal and written English language and display a positive attitude (see WellStars Standards of Gold).Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia and start a future that gives you more.
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
Wellstar is the largest and most integrated healthcare system in Georgia, affiliated medical groups, urgent care centers and provide tailored health plans. Wellstar has medical services in virtually all fields of medicine, including primary care, heart care, cancer treatment, neurolog ... View more
