Guest Services Representative

Guest Service Representative

Part-Time

About the Adler Planetarium

The Adler Planetarium connects people to the universe and each other. Whether it is introducing a guest to the Ring Nebula a neighborhood school to a community partner a research team to a network of citizen scientists or one staff member to another the Adlers focus on meaningful connections dates back nearly a century.

Today the museum hosts more than half a million visitors each year and reaches millions more through youth STEAM programs neighborhood skywatching events online citizen science and other outreach projects. With Adlers support people of all ages backgrounds and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way.

The Position

The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicagos Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office and theaters; ticket sales at the accessible entrance; group processing; and orientation. This individual will also be responsible for:

• Greet guests with a friendly demeanor and verify tickets discounts and admission eligibility.

• Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules

• Verifying and selling tickets at theaters ushering guests organizing seating and ensuring guest safety.

• Redeem and sell tickets accurately conducting transactions.

• Provide exceptional customer service to those contacting the museum.

• Set up and display signage indoors and outdoors.

The Work Schedule

The typical work schedule for this position is Tuesdays and Thursdays from 10:30 am to 4:30 pm and Sundays or Mondays from 8:30 am to 4:30 .pm

The Compensation & Benefits (Part-Time)

Base Pay Range: $17.50/hr - $18.39/hr

Work-Life Balance

• 7 to 25-hour workweek

• Eligible to accrue up to 6 vacation days per year

• 3 sick days as of date of hire (can accrue up to 6.5 days per year)

• Eligible to earn time and a half for working on any of the 7 Adler observed holidays

• Flexible work arrangements

• Paid Family Bereavement Leave & Jury Duty

• Paid Parental Leave

Commuter flexible spending account

Retirement Savings Plan

• 403B plan with Adler match

• Adlers match is 100% vested immediately

• Eligible to enroll as of the date of hire

Network of Support through our EAP programs

• Resources to help address emotional legal and financial issues

• Face-to-face telephonic and web-based services

• Free subscription to the Calm Premium app

Employee Loan Program

Discount On-Site Parking Program

Free Entrance to Chicago area museums and cultural institutions

The Person

We are looking for someone excited about the opportunity to engage with guests members and colleagues. Someone who thrives in a team environment and is always willing to go the extra mile to help their team shine. A person who thinks quickly on their feet and is comfortable interacting with a highly diverse population. This person will need to multitask effectively in a fast-paced environment. This person has excellent customer service and communication skills and is a creative thinker.

Required Qualifications:

• High School Diploma GED or equivalent years of relevant work experience required

• One year of experience in a guest-facing role with cash handling responsibilities

• Basic knowledge of service and ticketing systems.

• Basic knowledge of G Suite and Microsoft Office Suite

• Basic understanding of the Museum Campus and local attractions

Preferred Qualifications:

• One year of experience working in high-volume tourist attractions with cash handling responsibilities

• Basic knowledge of the Gateway Galaxy Ticketing System

• Intermediate understanding of the Museum Campus and local attractions

The Adler Planetarium is dedicated to complying with its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law.

If you need a reasonable accommodation for any part of the employment process please email the Human Resources Department atand provide the nature of your request and your contact information. Accommodation requests will be considered on a case-by-case basis.