Assistant General Manager
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Job Location:
Traverse City, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We believe in family fun. We believe in celebrating lifes moments together. We believe in combining
activity and an energetic spirit for friends and family to experience. Where social connectivity activity and
celebration give way to joy exhilaration growth and wellness.
We believe theres always an opportunity to experience wall to climb another game of
dodgeball another hoop to shoot another day to fly on the trapeze or jump around with friends. Our
global presence allows friends and families to share in the experience and enjoy playfulness in many
different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play
the Altitude way!
The Assistant General Manager will assist and execute all aspects of the park operation including but
not limited to guest services food and beverage training and operations. This individual will report
directly to the General Manager and work in tandem to reinforce operational and cultural standards.
KEY RESPONSIBILITIES
General
Work with and support the General Manager; assume GM responsibilities in their absence
Coach and develop a large and diverse team through clear written and verbal communication
Manage all facets of the operation
Handle guests questions and concerns professionally and courteously
Establish and uphold Altitude standards and compliance
Oversee Altitudes defined processes around inventory and reporting responsibilities
Track all spending and ensure it is accounted for and in accordance with the parks policies
Develop the team by establishing profitability goals and rewarding positive behavior
People
Recruit and hire talent
Set and hold expectations of accountability with team upholding brand standards
Ensure execution of training programs to equip team to perform their job functions successfully
and deliver positive guest experiences
Create a work environment that promotes staff retention levels
Maintaining a comfortable work environment and recognizing the importance of conflict
resolution
Assure staffing levels meet business needs while taking into account team member well-being
Maintain positive guest experience by using our SMILES philosophy
Select and develop high-potential staff members to take on greater responsibility and/or
internal promotions into higher levels at the park or support center team opportunities
Sales
Execute sales and marketing plans in collaboration with General Manager
Manage the budget and business plan to meet or exceed planned financial performance make
adjustments as necessary to adapt to changing situations
Maintaining positive community relationships and participating in local events
Promote membership sales
Draft communicate track and hold departments accountable for individual goals
Guest Services
Create an on-brand Altitude guest experience through superior operations
Oversee cleanliness of park and responsible for audit/inspections
Ensures compliance with all policies standards and procedures
Maintains high visibility in guest areas during peak times
Walk through the park & check for cleanliness maintenance of attractions and signage
Seek out guest feedback and use for management and hourly team development
Follow safety and incident reporting guidelines
QUALIFICATIONS AND SKILLS
2 years of experience managing a team in an entertainment or food and beverage environment
Food safety or alcohol certification required
CPR/First Aid certification a plus
Strong leadership qualities including organization and time management
Able to recruit motivate develop retain and promote top talent through thoughtful leadership
and genuine concern for team member growth
Workdays nights weekends and holidays as required
Operate in a fast-paced environment with constant distractions
Lift and carry over 50 pounds regularly
Achieve budgeted financial results in areas of responsibility
Act as a mentor and lead by strong example
Maintain a professional image
Background check will be required before hiring
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
Experience the thrill of weightlessness at Altitude Orlando - Sanford! Fly sky high on a trampoline, play dodgeball, run in a ninja warrior course, and more. Fun for all ages!
