Shift Lead – Security Operations

Our mission is simple: End Cyber Risk. Were looking for a Shift Lead - Security Operations to be part of making this happen.

About the Role:

TheTriage Shift LeadSecurity Operations isresponsible forallday-to-dayteamoperations of theSOC (Security Operations Center)TriageSecurityEngineersandAnalysts. The team delivers 24x7x365detectionresponseand customer engagement forour portfolio of Shift Leadwill ownresolvingtacticalissues customer escalationsensure accuracy ofshift handoversandsee to itthat the shift isoperatingat the desired throughput and execution Shift Lead willbe responsible fortheday-to-dayoperational SLOmetricsattainmentprioritization of shift work andacting as the escalation point for all Security Analysts and team member isa technicalindividualwith a desire to lead a highly cohesiveteam andcanact as astand-infor all levels of successful candidate is extremely well organized and has excellent communication team member is the first point of escalation for all shift teammembers andpossessesthe ability toeffectivelydrive theassignedteamto meetshift goals.

TheTriage Shift Lead will be part of a shift rotation of days nights and weekends and will manage the tactical elements of both outbound andinboundtriage and team member willhave clean and crisphandovers to incoming shifts and all customer escalations are handled proactively promptly and with the requiredlevel candidate will ensure that processes are adhered to and will help evolve the day-to-day aspects of the nuances of shift handovers.

This rolereportstothe Director of SecurityOperations andwillprovideeffective feedback andsuggestions on ways to ability to influencealldifferent shift team membersis a skill that this candidate possesses.

This role is ashift-basedrole that will average out to 40 hours / weekcomprisedof various nights weekends and day shifts as part of a regular rotation.

• Manage the day-to-day escalations shifthandovers and executionof the shift teams for both inbound and outbound triage.

• Strive to get the best out of each team member on shift by setting goals measuringexecution of the goalsprovidingfeedback and removing obstacles.

• Act asthe escalation point for all tactical aspects of the role including customer escalationsandinternal communications.

• Facilitate with otherTriage Shift Leads strongalignmentand cohesion across teams.

• Ensure all S2 service level SLOsare monitored execute resourcefully when staffing requirements demand.

• Providesleadership during security that team memberscanperformtheir roleeffectivelyandfollow the proper process tofullsuccess within the teamdeliveringhighvalue to generate a report of major security incidents asassigned.

• Develop enhance measure and leverage metrics to make better informed decisions on how to improve theshift throughput cohesion and adherence to SLOs.

• Understand volume-driven leading indicators and jump in when needed for any role that requires support while on shift.

Required Skills and Experience:

• Adegree in Cybersecurityor equivalentand/orexperience working and managingwithinaSecurity Operations Centeror Network Operations Center.

• Desire to lead technically mindedindividual contributors.

• Passion for learning new attack vectors new threats and security frameworkexpertise.

• Knowledgeof industry adopted frameworks and methodologies (MITRE ATT&CKCIS NIST ISO PCI-DSSetc.)

• Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.

• Ability to work independently manage projects and exercise judgement in reaching solutions.

• Strong verbal and written communication required. Must be able to articulate written information to customers.

• Team player always looking out for peers leaders and other stakeholders within ArcticWolf.

• You willbe requiredto attend training seminars conferencesandwebinars relevant to job role to enhance current knowledge base and skill settoimprove job performance and efficiency.

And you may have these additional skills and experience:

• Experience with Elastic Stack Kibana and/or Zendesk a plus

• Educationsuch asBachelorsorMastersDegreeinthe areas ofIT/Computer ScienceorCybersecurityas desirable

• Other industry certifications such asCISSPCASP and other security operations relevant certificationsaredesirable.

About Arctic Wolf

At Arctic Wolf were cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds cultures and ideas to make our teams even stronger as we grow globally. Weve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA () Best Places to Work - USA () and Great Place to Work - Canada ().

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees

• Bonus or commission pay based on role

• Flexible time off paid volunteer days and paid parental leave

• 401k match

• Medical Dental and Vision insurance

• Health Savings and Flexible Spending Agreement

• Voluntary Legal Insurance

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing .

Security Requirements

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies)

• Background checks are required for this position

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.