Automotive Service Advisor (Roanoke)
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Job Location:
Roanoke, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Automotive Service Advisor
Berglund Chevrolet
Berglund Chevrolet is looking for a customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in delivering exceptional service experience. If youre organized confident communicating with customers and motivated by performance this is a great opportunity to grow your career with a trusted family-owned automotive group.
What Youll Do
- Greet customers and guide them through the service process from write-up to delivery.
- Accurately document vehicle concerns and recommend maintenance based on manufacturer guidelines.
- Communicate clearly with technicians to ensure timely high-quality repairs.
- Provide proactive updates and set clear expectations with customers.
- Review completed repairs explain invoices and ensure a smooth checkout experience.
- Consistently meet or exceed CSI and productivity goals.
What Success Looks Like (Performance Metrics)
- Maintain strong Customer Satisfaction Index (CSI) scores.
- Achieve effective labor hours (ELH) and sales targets.
- Demonstrate consistent repair order accuracy and minimal comebacks.
- Build repeat business through trust follow-up and professionalism.
What Were Looking For
- Previous experience as an Automotive Service Advisor (Chevrolet or GM experience a plus)..
- Strong communication organization and customer-service skills.
- Ability to multitask and stay calm under pressure.
- Basic automotive knowledge and a desire to keep learning.
- Valid drivers license and a professional team-oriented attitude.
Why Berglund
- 10 dealership locations with real opportunities for advancement
- Family-owned organization with a long-standing reputation for integrity
- Ongoing training and development
- Competitive pay and benefits package
Berglund Automotive is an equal opportunity employer and we encourage candidates from all backgrounds to apply.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Descripción del puesto:Berglund Chevrolet esta ndo busca asociados de ventas para unirse a nuestro equipo en Roanoke, Virginia. Como asociado de ventas, serás r...
