Number of Vacancies: 1
Type of Contract: Permanent
Hours of Work: 15 Hours/Week

Compensation: $24.29/Hour

Job Code: 24-MRE-2025

Start Date: TBD

Department: Housing and Gender Based Violence Support Services

Location: Hamilton Ontario

ABOUT US

Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US

Grounded in our core values of intersectional feminism people-centred approaches belonging shared responsibility and strong partnerships our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities

Childcare discounts

Opportunities to get involved in our community

A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

RESPONSIBILITIES

Provides support and services to women and gender non-binary individuals in life transition residing in housing at the YWCA Hamilton Transitional Living. Supports include crisis intervention supportive counselling referral advocacy goal planning programming and group facilitation to meet the needs of women in crisis.

Assists in the operation of day to day shelter needs and working collaboratively with women to facilitate

a plan to safe and effective independence;

Conducts intake meetings and assessments of clients/residents to identify client needs provides

information and referrals in the areas of housing health employment education social assistance

matters and counselling;

Maintains appropriate record keeping and reporting in accordance with YWCA Hamilton policies and

procedures and department specific procedures;

Provides reports and updates to Program Management when required;

Communicates advocates and collaborates with community agencies (e.g. courts

legal services housing) to provide resources and referrals to clients/residents;

Works with clients/residents individually and/or in groups to improve social and living skills by providing

regular programming (e.g. goal setting safety plans planning);

Works within general rules procedures and standards referring issues or problems

to supervisor;

Provides crisis intervention and counselling support;

Participates in case conference meetings and case management development;

Provides light housekeeping (preparing room for occupancy and clean units as clients move out

laundry) and serves prepared food to residents;

Maintains high level of confidentiality when working with sensitive and personal client employee and

contract information;

Provides front line desk support including safety and security for Transitional Living building during

evening and weekend hours;

Understands emerging trends leading practices industry professional standards;

Provides recommendations to strengthen existing policies and/or processes;

Nurtures and forms meaningful internal and external working relationships and partnerships;

Supports YWCA Hamilton mission vision and values;

Perform other duties as required.

Working Conditions:

Rotating shifts (days afternoons evenings nights) weekday and/or weekend;

Regularly works in emotional charged situations requiring resolution;

Work environment may be hostile or violent at times;

Two staff members work at Transitional Living per shift

QUALIFICATIONS

Completion of 2 years college in social work or human services or equivalent;

1 to 3 years experience working with telephone and in person crisis management;

Experience working with women with multiple barriers and concurrent disorders (mental health addiction violence);

Experience working with newcomer women;

Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;

Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;

Knowledge of harm reduction strategies and training in administering naloxone an asset;

Must be able to work from a feminist anti-racist/anti-oppressive perspective;

Ability to work rotating shifts (days afternoons evenings) on weekdays and/or weekends;

Excellent interpersonal and communication skills;

Bilingual English/French or other languages an asset;

Food Handlers certification an asset;

Knowledge of social housing and in community resources.

HOW TO APPLY

Please submit resume and cover letter to:

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen assess or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.