Help Desk Coordinator Indianapolis, IN
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Associate degree or higher in Information Technology Business Administration or a related field is required.
- Relevant industry certifications or similar credentials are considered a strong plus.
- Equivalent combinations of education and professional experience (minimum 57 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees.
Technical & Operational Skills
- Experience with helpdesk ticketing systems and basic troubleshooting.
- Familiarity with procurement workflows and PO systems.
- Proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint).
- Experience with SharePoint scheduling tools and organizational chart software.
- Understanding of VPN setup and access request procedures.
Administrative & Communication Skills
- Strong written and verbal communication skills.
- Ability to manage calendars coordinate meetings and handle confidential information.
- Skilled in drafting professional correspondence and documentation.
- Experience coordinating travel and managing logistics.
- Experience working with external vendors (e.g. CAI) on staffing and onboarding.
Organizational & Interpersonal Skills
- Exceptional attention to detail and time management.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional demeanor and customer service orientation.
- Ability to work independently and collaboratively across teams.
Confidentiality & Discretion
- Demonstrated ability to handle sensitive information with integrity.
- Commitment to maintaining confidentiality in all aspects of the role.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
