Senior Housekeeping Manager

• Support and oversee daily housekeeping operations across guest rooms public areas heart-of-house and uniform services.
• Ensure all assigned areas consistently meet Fairmont LQA and Forbes 5 cleanliness and presentation standards.
• Maintain a visible hands-on leadership presence and lead by example in delivering professional engaging and personalized service.
• Create a welcoming environment for guests and proactively address service concerns with timely follow-up.
• Conduct daily inspections of guest rooms public areas storage areas and back-of-house spaces; ensure corrective actions are completed.
• Coordinate with Engineering and outside vendors to address maintenance issues and preventative care.
• Identify opportunities for operational improvements and support the implementation of updated procedures.
• Supervise coach and support housekeeping colleagues in alignment with brand service standards.
• Lead daily briefings and contribute to service training sessions that inform motivate and develop the team.
• Assist in onboarding and training new colleagues including safety equipment use and chemical handling.
• Provide ongoing feedback and support performance management including coaching and corrective action as needed.
• Promote colleague engagement initiatives and contribute to a positive respectful and professional work environment.
• Maintain clear and effective communication with colleagues leaders and supporting departments.
• Support scheduling efforts based on occupancy business levels and labor standards.
• Monitor time and attendance to ensure compliance with break policies and labor guidelines.
• Assist with payroll review and corrections to ensure accuracy.
• Support execution of productivity targets and departmental labor controls.
• Assist with managing inventory of cleaning supplies guest amenities chemicals linen and uniforms.
• Monitor stock levels support ordering processes and help control costs and minimize waste.
• Support oversight of the uniform program including inventory laundering and coordination with tailoring services.
• Ensure colleagues have the tools equipment and resources needed to perform their duties effectively.
• Ensure adherence to departmental policies procedures and service standards.
• Support compliance with Fairmont brand standards LQA and Forbes requirements.
• Participate in self-audits brand audits and corrective action follow-up.
• Ensure lost & found procedures are followed consistently.
• Maintain a safe working environment and ensure compliance with all safety sanitation fire health and security regulations.
• Reinforce proper use of PPE and safe work practices at all times.
• Attend departmental and operational meetings as required.
• Support continuous improvement initiatives and special projects.

Perform additional duties as assigned by the Director of Housekeeping.

Qualifications :

• College graduate or equivalent experience is preferred. 
• Previous leadership experience in housekeeping required
• 3 years of housekeeping experience required preferably in luxury setting
• Able to communicate well in English both verbally and written.
• Able to communicate in Spanish a strong asset
• Reading and counting are essential. 
• Computer proficiency with MS Office Alice UniFocus Labor Management system and Opera Cloud preferred.
• Must be able to coach counsel and develop employees.
• Must be able to motivate by example either on the production floor or in a classroom environment. 
• Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome in a challenging work environment. 
• Able to establish and maintain a safe working environment according to OSHA regulations that would protect both the employee and coworkers.
• Must be flexible with working mornings evenings weekends and holidays.
• Ability to follow directions perform tasks with attention to detail speed accuracy and follow-through. 
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problem-solving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Self-confident proactive and able to prioritize and make effective decisions
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations policies and procedures. 
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service

Additional Information :

What is in it for you:

• Salary range: USD $85000-$90000 gross per annum
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Remote Work :

No

Employment Type :

Full-time