Floor Manager, FT
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Job Location:
Lexington, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Floor ManagerFull-Time (Northside Branch)
The Lexington Public Library (LPL) is a dynamic organization that strives to educate entertain and connect all people who live work or play in the greater Lexington area. Library staff provide excellent customer service a welcoming environment and a commitment to LPLs mission and core values which can be foundhere.
To keep LPL progressing forward the Floor Manager is responsible for ensuring customers have a pleasant experience and are satisfied with library service. These responsibilities include working with customers in all areas of the library; training staff to provide high quality customer experience; supervising volunteers at the location level; displaying and promoting library materials programs and services; and conducting collection management. The Floor Manager works directly with the Marketing Department to create consistent marketing of collections and services across the system and acts as a role model setting positive example for the entire team.
Starting Hourly Pay
$19.78
Primary Work Schedule
Monday Tuesday Wednesday and Friday 9:00am-5:00pm. Thursday 11:00am-7:00pm.
Every fourth weekend- Friday 10:00am-6:00pm Saturday 9:00am - 5:00pm and Sunday 12:30pm - 5pm.
Position may require occasional evening weekend and out of library hours.
Applications for this position will be accepted until 4 pm on Monday January 12 2026. Applications must be completed online at
As a Full-time Floor Manager a typical day may include the following
- Greet customers throughout the library and model exceptional customer service at all times.
- Conduct Readers Advisory provide basic computer tablet and e-reader troubleshooting assist customers in use of meeting spaces help customers use the Internet fax machines and copiers help customers apply for library cards and help customers check out material and resolve account issues.
- Use design thinking principles in conjunction with the Marketing Department to identify customer touch points and propose solutions to barriers to service.
- Perform service recovery to minimize and mitigate negative customer interactions.
- Train staff to engage with our community by creating positive customer interactions using a people first service delivery model.
- Train volunteers and staff to welcome customers in person on the phone and virtually using quality customer service models.
- Ensure staff promote upcoming programs new and existing services and library products. Assist in training staff to make meaningful recommendations for books movies music games and outside resources and experiences with an understanding of the needs of customers.
- Interpret and explain LPL policies procedures and resources to customers and staff.
- Maintain an awareness of trends and developments within the community.
- Maintain and cultivate our collections by promoting and merchandising all library materials curating and maintaining seasonal popular and community based special collections and displays; weeding dated damaged or unattractive library materials and ensuring library items are shelved quickly and accurately.
- Create and maintain welcoming spaces by designing and maintaining displays to ensure that they are timely appealing and are stocked and refreshed regularly ensuring that the location is comfortable and responsive to customer needs.
- Work with Department of Education and programmers to promote and support engaging library programs.
- In conjunction with location schedulers ensure adequate service point coverage.
- Perform as the person-in-charge in the absence of Senior Managers.
- Serve on library committees and assist with internal projects. The Floor Manager should attend all meetings and committees relating to their area of specialty.
- Performs other duties as assigned.
This job may be a good fit for you if you have
- Possession of a High School Diploma or GED required.
- Possession of a Bachelors Degree or an equivalent combination of education certification training and/or experience which provides the required knowledge skills and abilities.
- Knowledge of current practices and procedures of customer experience
- Knowledge of best practices of marketing and merchandizing.
- Interact and communicate pleasantly and effectively with diverse customers and staff maintaining a positive and professional demeanor and providing friendly courteous service.
- Ability to effectively promote customer interest in the services provided by the Library.
- Ability to recognize problems and assess situations to recall and/or gather relevant information and take appropriate action.
- Skill in working effectively as part of a group as well as working independently with little direction.
- Ability to adapt to changing situations policies and procedures.
- Ability to plan and supervise the work of others either library employees or volunteers.
- Ability to communicate clearly accurately concisely and effectively verbally and in writing.
- Strong interpersonal skills to work with other staff the public and community partners.
- Ability to use a computer tablets and e-readers.
- Ability to pass a background investigation
It may be an even better fit if you have (this is the preferred stuff)
- Supervisory experience preferred.
Heres what we have to offer
- Flexible scheduling (That hard to get appointment that can only be scheduled during work Dont worry. We can be flexible.)
- Competitive compensation based on skills and experience
- Excellent medical (HDHP/HSA & PPO) dental vision life insurance (employer paid) short term disability long term disability and employee assistance program. Flexible benefitschoose what you like ignore the rest
- Vacation Sick Holiday Personal Days
- Pension plan with company contribution (because you will retire someday) Full Time employees participate in and contribute to Kentucky Public Pensions Authority (Formerly Kentucky Retirement Systems)
- 401k 457 & IRA
- Employee Assistance Program
- Exceptional training and support to give you the resources you need to be successful
- Employee discounts (YMCA cell phone stipends etc.)
- Free Parking
- And a great team of coworkers committed to helping others succeed
Equal Employment Opportunity Policy
People are selected to become members of the LPL family based on skill merit and talentnot based on race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service or other non-merit based factors. These protections extend to all management practices and decisions including recruitment and hiring appraisal systems promotions training and career development programs. Consistent with these obligations LPL also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices. If things arent fair we all lose.
Physical and Mental Requirements
Physical and Mental Requirements
- Ability to sit and operate a computer for extended periods.
- Sufficient mobility and dexterity to handle library materials.
- Ability to perform essential functions which require bending standing stooping and lifting moderately heavy boxes of books and standing for long periods.
- Ability to lift up to 40 pounds without assistance and 40 pounds and great with assistance.
- Ability to work without sitting for a minimum of two hours at a time and during that time is able to move with reasonable speed to locations throughout the work place in order to accomplish public service duties.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hazards/Unusual Working Conditions
- Work is subject to changing requirements frequent interruptions demands from internal and external customers.
Required Experience:
Manager
Key Skills
About Company
Everyone deserves a place to discover something new. The Lexington Public Library stands for free and open access to information. We’re a safe, welcoming space for neighbors to come together — opening the door so all Lexingtonians can find what they’re looking for.
