Customer Service Representative H
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Job Location:
Amarillo, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications scheduling appointments processing payments and ensuring a welcoming organized front-desk experience in a fast-paced veterinary environment.
Key Responsibilities
Client Communication & Service
Greet clients and patients warmly in person and by phone
Schedule appointments procedures and follow-up visits
Answer questions regarding services policies and basic pet care (non-medical)
Handle client concerns with empathy professionalism and efficiency
Communicate clearly with veterinarians and technicians regarding client needs
Administrative & Front Desk Duties
Maintain accurate client and patient records in the practice management system
Process payments invoices estimates and financial transactions
Manage incoming calls emails and messages
Handle check-ins check-outs and appointment flow
Maintain cleanliness and organization of the reception area
Hospital Support
Assist with patient intake and discharge instructions
Coordinate prescription refills and medical records requests
Support hospital workflow during busy periods
Adhere to hospital policies safety protocols and confidentiality standards
Qualifications
Required
High school diploma or equivalent
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer proficiency and typing skills
Professional demeanor with a compassionate attitude toward pets and people
Preferred
Previous experience in a veterinary or medical office
Familiarity with veterinary practice management software
Experience handling emotional or difficult client situations
Skills & Competencies
Excellent interpersonal and communication skills
Strong organizational and time-management abilities
Team-oriented mindset
Attention to detail and accuracy
Ability to remain calm and professional under pressure
Work Environment & Physical Requirements
Fast-paced clinical setting
Ability to stand for extended periods
Occasional lifting of pets or supplies (with assistance as needed)
Exposure to animals noise and medical equipment
Benefits
Health dental and vision insurance
Paid time off and holidays
Employee pet care discounts
Opportunities for growth and development
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At AmeriVet, we collaborate and become true veterinary partners with practice owners by supporting the business side of your practice.
