FLEX Director, Front Office Business Process (OPERA Cloud)

The FLEX Director Front Office Business Process (OPERA Cloud) sits within the Global Operations (GO) department where we work to enrich the experience of the stay creating value for guests and owners while advancing hospitality excellence. This position is part of the GO Global Property Management Systems team and will support the deployment and future Property Management System (PMS) cloud strategy.

The FLEX Director will coordinate plan and implement all requirements to achieveintegration deployment and business results for the OPERA Cloud PMS and STAY Strategy support. They will provide expertise for the future state PMS strategy development including system and operational subject matter expertise relating to business processes operational processes interfacing enterprise systems support of new property openings conversions and future acquisitions. This resource will develop and document business processes operational procedures policies and best practices for STAY and Opera PMS systems participating in requirements design approvals User Acceptance Testing Beta and Pilots and supporting the deployment of this strategy.

CANDIDATE PROFILE

Education and Experience

Required

4-year bachelors degree from an accredited university in a related field appropriate to work of position; or

8 years of hotel experience of other relevant experiences using property management systems or related work experience

Experience with Property Management Systems and/or operational experience specifically OPERA PMS

Experience with operations and technology initiatives in addition to experience with processes needed to support delivery and ongoing support

Preferred

Experience with LightSpeed OPERA FSPMS FOSSE or OPERA Cloud

Experience working with external finance/accounting and technology service providers (ex. Accenture Hospitality Services)

CORE WORK ACTIVITIES

Lead the design and development of the future PMS strategy and growth initiatives including OPERA Cloud

Provide subject matter expertise on PMS systems operations and business processes.

Support new property openings conversions and acquisitions with PMS insights.

Assess PMS impact for new initiatives such as hotel conversions and acquisitions.

Develop and document business processes operational procedures and best practices.

Participate in requirements gathering design approvals User Acceptance Testing (UAT) Beta testing and deployments.

Collaborate with cross-functional stakeholders to align operational needs and integrations.

Lead the global rollout and transition to OPERA Cloud PMS across all applicable properties.

Integrate PMS with the Central Reservations System (CRS) to support broader growth initiatives.

Contribute to discovery requirements and integration of PMS with CRS.

Create operational training materials and documentation for PMS processes.

Support on-property transitions and integrations with PMS expertise.

Partner with Global Technology to identify and mitigate operational impacts.

Lead testing and development of STAY and OPERA Cloud.

Collaborate with global stakeholders Finance Business Partners and technology service providers including Accenture Hospitality Services.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.