Head Housekeeper

ABOUT US

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge United Kingdom. Overlooking Parkers Piece is the Hotels quintessentially British Restaurant and Bar Parkers Tavern Library Lounge and beautiful 272 square metre wood panelled Ballroom.

Opened in 1834 as a Coaching Inn University Arms is Cambridges oldest Hotel. For 180 years the Hotel was added to updated and modernised in line with the age; however it was the reopening in 2018 after a four-year 80m full renovation that really positioned the Hotel. It is now Cambridges go to destination alluring visitors with the promise of a sense of modern luxury.

WHAT WILL YOU BE DOING

As Head Housekeeper you will lead and manage the housekeeping team to ensure the hotel is maintained to the highest standards of cleanliness comfort and presentation. You will oversee daily operations staff scheduling training and inventory management ensuring every guest experiences impeccable service and a welcoming environment.

THE DUTIES

• At University Arms being a Head Housekeeper involves a lot more than just keeping our stunning hotels and bedrooms clean and looking beautiful - although of course that is extremely important!
• Lead motivate and manage the housekeeping team to deliver consistent high-quality service.
• Develop and implement cleaning schedules standards and procedures across guest rooms public areas and back-of-house spaces.
• Monitor and maintain inventory of cleaning supplies linen and equipment ordering as needed.
• Conduct regular inspections of rooms and public areas to ensure hotel standards are met.
• Train coach and develop housekeeping staff to enhance skills and performance.
• Collaborate with other departments to address guest requests complaints and operational needs.
• Ensure compliance with health safety and hygiene regulations.
• Take ownership of guest feedback related to housekeeping and implement improvements.

WHAT ARE WE LOOKING FOR IN YOU

• Previous experience as a Head Housekeeper or Deputy Head Housekeeper in a 4*/5* luxury hotel (Min 3 years).
• Strong leadership and team management skills.
• Excellent attention to detail and commitment to high standards.
• Effective communication and organisational skills.
• Knowledge of cleaning methods hygiene standards and health & safety regulations.
• Ability to work flexible hours including weekends and holidays.
• Be able to work to the needs of the business; this isnt a MondayFriday 9 am to 5:30 pm role.

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property the position comes with:

• Competitive salary
• Free meals on duty
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio
• Refer a friend who do you know who could be interested in a new role When they are placed you could earn up to 400 for referring them!

RIGHT TO WORK:

In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.