Bilingual Trade Resolution Specialist (FrenchEnglish)
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Job Location:
Mississauga - Canada
Monthly Salary:
$ 43 - 47
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About this Position
We are looking for a Bilingual Trade Resolution Specialist to join our Mutual Fund Department.Salary range: $43k-$47k
Position Type: Replacement for existing vacancy
Responsibilities and Qualifications
Responsibilities:
- Initiate outbound contact with agents via phone email to address quality of business issues and deficient trades
- Communicate required corrections missing information or documentation needed to resolve deficiencies
- Log all inquiries agent communication on spreadsheet and matching of responses to the appropriate trades
- Responsible for sending resolved trades to be scanned and returning un-resolved manual trades (kickbacks) to agents via ICS
- Log the status of calls made emails sent being resolved or kicked back
- Prepare daily weekly and monthly activity report for management including Top 10 deficiencies
- Other duties as may be assigned
Qualifications:
- Post secondary education or equivalent knowledge through working experience
- Excellent written and verbal communication skills in English and French
- Quick learner and ability to work well both independently and in a team environment
- Excellent organizational and time management skills
- Ability to work under pressure and meet deadlines in a high volume fast-paced environment
- Proficient in MS Office (excel word)
It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.
At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Primerica (NYSE: PRI) is a leading financial products and services company that distributes term life insurance, mutual funds, and annuities in the United States, Canada, Puerto Rico and Guam. Primerica has over 141,000 independent, licensed sales representatives who provide financia ... View more
