Regional Service Team Leader
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Job Location:
Pato Branco - Brazil
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Pato Branco
- Hybrid
Job Description
Munters FoodTech is seeking a highly motivated and experienced Regional Service Team Leader to join our dynamic this pivotal role you will be responsible for overseeing the efficient and effective delivery of our services across a designated region ensuring exceptional customer satisfaction.
As the Regional Service Team Leader you will lead a team of dedicated service professionals fostering a collaborative and customer-centric environment. You will be responsible for managing service operations including scheduling resource allocation and performance monitoring to ensure the timely and high-quality resolution of customer issues.
Effective communication problem-solving and decision-making skills are essential as you will serve as the primary point of contact for both internal and external stakeholders. You will work closely with cross-functional teams to identify and implement process improvements optimize resource utilization and drive continuous service excellence.
Roles and Responsibilities:
- Lead & Develop Team: Manage guide and train a small team of field service engineers fostering collaboration and continuous skill development.
- Cross-Border Coordination: Oversee customer support activities and ensure consistent service quality across multiple countries adhering to regional and global standards.
- Customer Service Excellence: Supervise the delivery of exceptional support resolve escalated issues and monitor interactions for quality and compliance.
- Performance Management: Set goals review team performance provide feedback and identify training needs to drive improvement.
- Process Optimization: Continuously improve support processes for efficiency and customer satisfaction; share best practices with global teams.
- Reporting & Analysis: Prepare and present performance reports analyze key metrics (KPIs/SLAs) and identify trends and growth opportunities.
- Resource & Stakeholder Management: Allocate resources manage scheduling liaise with local dealers and ensure adequate coverage during peak times.
- Compliance & Conflict Resolution: Ensure adherence to company policies and agriculture sector regulations; address and escalate team conflicts as needed.
Availability to travel 50 % is required.
Startdate: ASAP.
Compensation: Negotiable.
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
About the company InoBram is a technology-based company specialized in developing innovative automation and technology solutions for the agro-industrial sector. Since 2004, the year of its founding, innovation has been part of InoBram’s daily routine. The company is also committed to ... View more
