Key Account Manager

Essential Job Functions:

• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
• Coordinate distribute and maintain Standard Operational Procedures (SOPs) in collaboration with Sales Operations and Finance
• Penetrate organizational structure and develop relationship beyond main points of contact
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Set up internal reports to monitor our performance in meeting critical milestones
• Immediately communicate any issues or exceptions to Operations
• Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
• Manage and lead business reviews; establish a quarterly review cycle at a minimum
• Engage Sales and Operations to participate in client meetings presentations and business reviews
• When necessary travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Update status of progress on business opportunities
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered to.

Other Skills/Abilities

• Excellent organizational skills
• Excellent written and verbal skills including presentation skills
• Strong computer skills including Microsoft Office suite
• Detail oriented able to multitask and meet deadlines
• Self-motivated able to work in a team and independently
• Strong customer service problem-solving and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands.

Education and experience

• Minimum two years experience in the industry or a related service industry
• Minimum one-year operational experience in the service(s) the account utilizes
• Good analytical and program management skills; ability to define develop and document business processes and procedures.

Required Experience:

Manager