Systems Operations Analyst

About Us

YuJa Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education K-12 government and healthcare YuJa enables organizations to meet evolving regulatory demands while delivering engaging secure and accessible digital experiences. Our platforms such as Lumina (video) Panorama (LMS accessibility) EqualGround (governance) and Verity (proctoring) are rigorously tested for compliance audited and secured.

For over a decade YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions but also a workplace where our people can thrive. We invest in our employees by fostering career growth continuous learning and opportunities for advancement. Our culture is rooted in collaboration inclusivity and belonging where every team members contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.Meet the YuJa family hereand see what makes YuJa special!

About the Role

We are seeking a detail-oriented and adaptable Systems Operations Analyst to oversee live online exam sessions through the Verity Live Dashboard across the campuses we serve. This role sits at the intersection of academic integrity real-time operations and technical quality assurance supporting both live exam monitoring and required administrative and testing tasks.

The ideal candidate is comfortable working in dynamic live environments documenting complex events and shifting between operational responsibilities and project-based work as priorities evolve while contributing to the ongoing improvement of the Verity Live Dashboard.

Your key responsibilities will include:

• Oversee live virtual proctoring sessions monitoring student activity in real time across assigned campuses.
• Flag document and escalate suspicious or noteworthy testing events with thorough and objective written notes.
• Respond to test-taker questions and issues as they arise during live sessions.
• Review exam submissions post-session and add detailed documentation related to integrity or technical concerns.
• Maintain accurate comprehensive records to support academic review and internal investigations.
• Perform administrative and operational duties during periods of low live activity including:
  • Executing basic and advanced test cases
  • Participating in system validation and security reviews
  • Assisting with internal process improvements
• Work closely with engineering and technical teams on a variety of short- and long-term projects that may shift frequently based on business needs.
• Review incoming Jira tickets from support staff reproduce reported issues and create well-documented bug tickets for inclusion in appropriate sprints.
• Serve as a bridge between live operations support and engineering by providing clear actionable feedback grounded in real-world use cases.

About You

• Strong attention to detail and ability to produce clear objective and comprehensive written documentation.
• Comfort working in live time-sensitive environments with minimal supervision.
• Ability to manage shifting priorities and adapt to frequently changing project assignments.
• Familiarity with issue-tracking tools such as Jira (or willingness to learn quickly).
• Analytical mindset with the ability to reproduce technical issues and communicate findings effectively.
• Professional judgment and discretion when handling sensitive academic integrity matters.

Schedule

• 40 hours/week
• Rotational Shifts - Day/Afternoon/Night shifts
• Monday to Friday/Weekends
• Holidays

How to Apply

Please submit your resume and academic transcripts. This position is open exclusively to candidates currently residing in Canada. For any questions please send an email to

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience:

IC