Patient Access Manager

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

WE ARE INSIGHT:

At Insight Hospital and Medical Center- Chicagowe believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet it is our mission to deliver the most compassionate loving expert and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team please apply now!

GENERAL SUMMARY

The Manager PatientAccessis responsible and accountable for the oversight of the registration area and operational Manager PatientAccessis responsible forensuring that all staffoperateonan informed integratedefficientand independent manner. The Manager PatientAccessis expected to facilitate the highest standards of customer service and operational effectiveness on a daily basis. The Manager Patient Access also assumes responsibility for the revenue cycle and how the admitting functionsimpactthe financial stability of the hospital.

The duties are to be performed in a highly confidential manner in accordance with the mission values and behaviors ofInsightHospital and Medical are further expected to provide highquality ofcare service and kindness toward all patients staff physiciansvolunteersand guests.

DESCRIPTION

Duties and Responsibilities:

Daily Operations:50% of Time Spent

Manages department work schedules of all registration staff to ensure proper coverage ismaintained24/7.

Monitors quality assurance standards by performing random audits of registration staff to ensure quality and governmental compliances arerendered.

Responsible for hiringnew staffandprovidesone-on- onetraining with all new employees.

Ensures that all pre-certification requirements are met by staff prior to thepatientservice.

Responsible for the completion of employee performance evaluations for the Admitting Lead and Registrar positions in a timely manner.

Educates all departmental employees on procedural changes and conducts monthly meetings for proper feedback.

Develops and implements processes to ensure all staff are equipped with the tools necessary to provide high quality outcomes and services.

Other:30%Of Time

Monitors staff to ensure allInsightpatients and their families receive excellent customer service.

Ensures excellent communication with allInsightManagers DirectorsPhysiciansand staff.

Participatesoncommittee work groups and other task teams to enhance the development of improved processes and efficiencies.

Remains current with the Self Pay screening requirements as outlined byInsightpolicies.

Ensures informationremainscurrent withInsights HMO/PPO list of contracts and service requirements.

Manages the budget process and ensures that registration is within 2% of the operating budget.

Remains current with registration requirements and best practices.

Responsible forsubmittinga monthly productivity report by employee and department to the Director Revenue Cycle.

Responsible for monitoring and evaluating wait times in high volume departments monthly.

Developsprocedures to decrease wait times.

Understands the bed placementrequirements asestablishedby nursing criteria.

Responsible for training registration staff during disaster drills and events to ensure patients are accounted for and receivetimelytreatment.

Systems:20% of Time

Developsinter and intra departmentalsystems that promote efficient patient flow.

Formulates distributes interprets revises and assesses all departmental policies and procedures.

Conduct STIs (System Testing Issues) upgrades to Star Database.

Understands the basic needs of the practice management system.

Updates the AMP work list and reviews productivity results with staff and Director Revenue Cycle monthly.

Monitors and reviews the top five billing errors and develops an action plan to decrease registration errors.

Updates the ABN (Advanced Beneficiary Notice) profiles as needed to ensure Medicare requirements are met.

Performs all other duties as assigned.

Total % of time spent100%

JOB SPECIFICATIONS

A. REQUIRED KNOWLEDGESKILLSAND ABILITIES:

Knowledge:

High School Diplomarequired.

Bachelors Degree preferred.

Three years experience in patient access/registrationrequired.

Five to eight years of management or supervisory experience in the healthcare areas of Patient Access Pre-Certification/Pre-Registration or Revenue Cycle preferred.

Strong Operational backgroundrequired.

Skills:

Understands MedicareMedicaidand Commercial insurancerequired.

Proficient in the use of Microsoft programs: ExcelWordand PowerPointrequired.

Familiar with Insurance Eligibility Online Systemsrequired.

Demonstrates excellent oral and written communication skillsrequired.

Knowledge of medical and insurance terminologyrequired.

Abilities:

Ability to multi-task and work in afast-pacedenvironmentrequired.

Demonstrates excellent phone and communication skillsrequired.

Ability to prioritize and follow up on issues and concernsrequired.

Ability to provide excellent customer service at all times required.

Disclaimer:

The statementshereinare intended to describe the general nature and level of work being performed byemployees andare not to be construed as an exhaustive list of functions tasks dutiesresponsibilitiesand requirements of employees so they do notestablisha contract for employment and are subject to change at the discretion ofInsightHospital and Medical Center.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!

Required Experience:

Manager

WE ARE INSIGHT:At Insight Hospital and Medical Center- Chicagowe believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzev...