Tier 1 Technical Support Specialist

Tomball, TX - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

Were a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. Our mission To keep their technology running smoothly securely and efficientlyso they can focus on serving their members. Were all about teamwork innovation and having fun while doing what we love.

Are you a tech-savvy problem solver with a passion for customer service Do you love troubleshooting digging into complex IT challenges and helping businesses thrive If so we want YOU to join our team as a Tier 1 Technical Support Specialist!

What Youll Do:
The Tier 1 Technical Support Specialist provides frontline technical support to managed service Credit Union this role you will assist clients by troubleshooting and resolving basic hardware software and system issues via phone or remote access. Youll play a key role in delivering reliable responsive IT support while following established procedures and guidance from senior team members.

What You Bring to the Table:

Provide first-level technical support for hardware software and system-related issues of low to moderate complexity.
Respond to user inquiries and troubleshoot problems via phone email or remote support tools.
Install software and perform basic hardware diagnostics and testing remotely
Use remote access tools and company-issued equipment to support end users when required
Execute commands and monitor system performance to verify proper operation and identify errors
Accurately document support requests troubleshooting steps and resolutions in the ticketing system.
Maintain daily records of support activities incidents and corrective actions taken
Reference technical documentation and manuals collaborate with users and perform diagnostics to resolve issues.
A knack for troubleshooting problem-solving and thinking on your feet.
Excellent communication skillstech talk is great but making it understandable to clients is even better!
The ability to work independently and as part of a fun dynamic team.

Bonus Points For:

Associate degree in computer in a computer-related or equivalent training required.
Entry Level- 2 years of experience required.
Experience working with a ticket system (we use Halo). Other examples: Zendesk ZOHO CRM ServiceNow etc.
CompTIA A certification (preferred but not required).
Previous experience working with credit unions or financial institutions.
Familiarity with ITIL concepts or service management best practices

Why Youll Love Working With Us:

A collaborative and friendly team that supports each other.
Opportunities for growth training and certification support.
Flexible work environment with a mix of remote and on-site support.
Competitive salary great benefits and the chance to work with cutting-edge technology.

Work Environment

Location:Tomball TX

If youre ready to level up your IT career and make a real impact in the financial tech world wed love to hear from you! Apply now and lets talk!

Required Experience:

Manager

About UsWere a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. Our mission To keep their technology running smoothly securely and efficientlyso they can focus on serving their members. Were all about teamwork innovation and having fun while d...

About Us

What You Bring to the Table:

Provide first-level technical support for hardware software and system-related issues of low to moderate complexity.
Respond to user inquiries and troubleshoot problems via phone email or remote support tools.
Install software and perform basic hardware diagnostics and testing remotely
Use remote access tools and company-issued equipment to support end users when required
Execute commands and monitor system performance to verify proper operation and identify errors
Accurately document support requests troubleshooting steps and resolutions in the ticketing system.
Maintain daily records of support activities incidents and corrective actions taken
Reference technical documentation and manuals collaborate with users and perform diagnostics to resolve issues.
A knack for troubleshooting problem-solving and thinking on your feet.
Excellent communication skillstech talk is great but making it understandable to clients is even better!
The ability to work independently and as part of a fun dynamic team.

Bonus Points For:

Associate degree in computer in a computer-related or equivalent training required.
Entry Level- 2 years of experience required.
Experience working with a ticket system (we use Halo). Other examples: Zendesk ZOHO CRM ServiceNow etc.
CompTIA A certification (preferred but not required).
Previous experience working with credit unions or financial institutions.
Familiarity with ITIL concepts or service management best practices

Why Youll Love Working With Us:

A collaborative and friendly team that supports each other.
Opportunities for growth training and certification support.
Flexible work environment with a mix of remote and on-site support.
Competitive salary great benefits and the chance to work with cutting-edge technology.

Work Environment