Contact Center Representative
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Tivly is one of the fastest-growing profitable Insurtech companies that connect businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Candidates mustcurrentlylive in one of the following states:
Alabama Florida Georgia Michigan Mississippi Missouri North Carolina Oklahoma Tennessee Texas or Virginia.
Summary
The work-from-home Contact Center Representative works in a high-volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts.
As the voice of our company the Contact Center Representative must possess excellent communication and interpersonal skills as well as be enthusiastic about helping consumers and driving their satisfaction.
Job Requirements
- Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs.
- Follow communication scripts and use knowledge of products and services to go off-script when necessary.
- Build positive relationships by going above and beyond with customer service ensuring that all questions cancellations and confirmations are handled appropriately.
- Meet daily qualitative and quantitative targets. Achieve all objectives for service productivity and quality standards.
- Five-day work week (full-time). Saturday may berequired.
- Shift availability: 12 PM - 9 PM CT
Equipment Requirements:
- Must have a desktop or laptop
- Access to high-speed internet
- Dedicated noise-free workspace
- RAM & CPU: less than 80% usage
- RAM (physical memory): minimum 8 GB
- Minimum of 2 years of experience providing customer support in a call center or similar environment
- Minimum of 2 years working from home
- High School diploma or equivalent
- Strong experience with technology and proficient with computers including Google Workplace (formerly G Suite) Google Chrome and CRM software
- Strong typing and data entry skills
- If applying for a bilingual role in Spanish you must be fluent in speaking reading and writing
- Exceptional customer service active listening verbal and written communication skills and professional phone voice.
- Strong time management and decision-making skills.
- Interest in repetitive tasks.
Inclusion: Its Simple We All Belong
Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences talents and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are the better our work will be. Creating a culture of equality isnt just the right thing to do; its what Tivly chooses to do.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
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