Client Experience Coordinator
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Job Location:
Ellisville, MS - USA
Yearly Salary:
$ 55000 - 70000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- Bonus based on performance
- Company car
- Competitive salary
- Health insurance
- Paid time off
- Training & development
About Us
We are a growing residential exterior construction company specializing in roofing siding and insurance-related restoration. Our focus is simple: clear communication strong processes and exceptional customer experience.
We are looking for a Client Experience Coordinator to own the customer journey from contract signed production readiness post-production close-out. This role is critical to keeping projects organized production running smoothly and homeowners informed and confident throughout the process.
Position Overview
The Client Experience Coordinator (CEC) is the primary point of contact for homeowners after the sale is made and before production begins and again after production is complete to handle close-out and final walkthroughs.
This is not a sales role and not a production rolebut it directly supports both by ensuring jobs are prepared correctly expectations are clearly set and projects close out cleanly.
Key Responsibilities
Key Responsibilities
- Serve as primary homeowner contact after sale
- Coordinate job intake and pre-production readiness
- Guide homeowners through material selections and upgrades
- Ensure jobs are released to production with no missing information
- Schedule and complete final walkthroughs
- Collect completion documents and close out jobs in CRM
- Maintain accurate job documentation and communication
Qualifications
- Strong customer service and communication skills
- Highly organized and detail-oriented
- Ability to manage multiple projects
- Construction home services or project coordination experience preferred
- CRM or administrative experience a plus
- Ability to lift up to 50 pounds.
This Role Is Ideal For:
- Customer-focused professionals
- Process-driven coordinators
- Candidates who value accountability and organization
Compensation: $55000.00 - $70000.00 per year
Exterior Building Solutions is an exterior general contractor that has been serving St. louis and the surrounding areas for over a decade. We have built a quality reputation by doing things the RIGHT way.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Are you looking for the best roofing companies in the St. Louis area? You can stop searching now. Here at Exterior Building Solutions, Contact us now
