Ocean Export Customer Service
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Job Location:
Alajuela - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Scope of Position
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into the operational system.
- Track and trace ocean export files and provide regular reporting.
- Maintain compliance at all times with internal policies and external regulations in accordance with government requirements.
- Understand department process flow and identify best practices to improve operational efficiency and productivity.
- Ensure all customer Standard Operating Procedures (SOPs) are in place and updated in the DLSOPs.
- Manage overseas communications and provide timely responses to emails and requests (internal and external).
- Escalate issues to Management when necessary.
Qualifications :
- 6 months of related experience and/or training or an equivalent combination of education and experience.
- Knowledge of ocean documentation processes is a plus.
- Strong interpersonal skills including the ability to listen comprehend and communicate clearly and concisely to achieve positive outcomes.
- Proactive mindset with strong organizational skills.
- Proficiency in computer applications including Microsoft Excel and Word.
- Fluency in English and Spanish (written and spoken).
Additional Information :
Expeditors offer excellent benefits:
- Paid Vacation Holiday
- Health Plan: Medical
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
