Hostess
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsible for ensuring the implementation of all operational standards.
Must have a thorough understanding of Luxury Quality Assurance (LQA) procedures and consistently apply them.
Provides support to other outlets as needed during peak workload periods.
Handles incoming reservation calls promptly and efficiently.
Manages the allocation of reservations to appropriate tables.
Orders flowers for the restaurant when necessary.
Collects Turkish and English newspapers from the concierge desk.
Welcomes guests warmly and provides them with a brief overview of the restaurant.
Escorts guests when they leave the premises.
Monitors and manages stock requirements from the storage.
Oversees Micros system operations including opening checks.
Assists with restaurant setup operations.
Supports the preparation and cleaning of tables within assigned stations.
Follows opening and closing checklists meticulously.
Assigns stations to service staff reviews side duties and coordinates task distribution.
Always greets guests at the restaurant entrance; ensures someone is available if unable to do so personally.
Ensures the restaurant entrance area is clean and tidy at all times.
Inspects each table to verify cleanliness completeness of setup spotless glassware and cutlery absence of crumbs on chairs and clean carpets.
Collects guest feedback regarding food and service quality; promptly addresses any issues and reports to the relevant department.
Collaborates with the supervisor to plan staff breaks according to business flow.
Possesses comprehensive knowledge of the city and transportation routes providing accurate directions to guests.
Has extensive knowledge of the menu and wine list assisting guests by answering questions and making recommendations.
Fully knowledgeable about the hotel and its services including opening and closing hours of all food and beverage outlets.
Ensures all tables are properly set and side duties completed at the end of each shift.
Communicates all relevant information to the next shift hostess and supervisor maintaining a detailed log.
Qualifications :
Effective and polite communication skills.
Friendly and professional attitude.
Quick and efficient problem-solving ability.
Organizational and planning skills.
Ability to manage multiple tasks simultaneously.
Attention to detail.
Teamwork orientation.
Proficiency in at least one foreign language especially English.
Guest-focused work approach.
Ability to remain calm and effective in stressful environments.
Knowledge about the menu wine city and transportation.
Clean and tidy personal appearance.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
