Concierge Supervisor
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Supervise and support the concierge team in daily operations
Ensure consistent delivery of a luxury guest experience
Handle guest requests complaints and special arrangements with professionalism and discretion
Train coach and provide feedback to team members
Coordinate with other hotel departments to meet guest needs
Maintain up-to-date local knowledge and partnerships
Ensure adherence to brand standards and service procedures
Support scheduling reporting and operational tasks
Qualifications :
Previous concierge or front-of-house experience preferably in a luxury hotel
Supervisory experience is an advantage
Excellent knowledge of local attractions dining and services
Strong communication and interpersonal skills
High emotional intelligence and attention to detail
Ability to stay calm and composed under pressure
Leadership and coaching capability
Passion for hospitality and guest service
Strong organisational and problem-solving skills
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
