Technical & Business Operations Agent

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

***Work Authorization Requirement***

***Applicants must be legally authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of an employment visa at this time or in the future for this position.***

In one sentence

Serve as first point of contact for incidents and service requests from end-users

What will your job look like

You will serve as first point of contact for incidents and service requests from end-users.
You will appropriately categorize prioritize and escalate incidents and service requests that cannot be resolved
You will provide simple solutions at a basic level based on script/methods and procedures
You will handle all queries pertaining to incidents via email phone and the ticket system based on the defined process
You will coordinate the communication (calls emails situation room and so on) for all critical issues
You will dispatch cases to be handled by the appropriate function (based on understanding the product and service)
You will identify issues that could be resolved at the first level (mark as duplicates identify non-issues re-dispatch and so on).

All you need is...

Excellent knowledge on windows operating systems
Ability to analyze problem situations and present appropriate solutions
Excellent telephone manner and listening skills
Superior analytical and troubleshooting skills
Experience with ticket-handling system is an advantage
Documentation skills excellent verbal and written communication skills
Experience in using MS Office and end-user applications

Why you will love this job:

You will have a wide scope of activities
You will have excellent products and solutions
You will have the opportunity to work in a growing organization with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs!
We offer a wide range of stellar benefits including health dental vision and life insurance as well as paid time off sick time and parental leave!