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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Performs a variety of related clerical support duties such as producing reports copying filing faxing scanning arranging and retrieving document files and reports preparing correspondence answering phone and relaying messages and mail etc.
2. Assists in the management of patients information in the eICU Support Center. Reports clinical alerts to a provider in a timely manner.
3. Monitors clinical data input used in the clinical software in the eICU.
4. Monitors and updates assigned databases spreadsheets and project assignments in a timely and accurate manner to support departmental processes functions and projects.
5. Compiles or processes specified data for assigned databases or for reports. Gathers and makes basic interpretations from a variety of standard source documents files and records.
6. Maintains telephone contact with clinical units to assure accurate data.
7. Maintains and makes minor modifications to report formats based on specific instructions.

8. Maintains procedures to ensure the confidentiality integrity and currency of data.
9. Maintains basic knowledge of clinical applications and hardware used.
10. Provide first level troubleshooting of software and hardware IT issues and escalate as needed.
11. Respond to a variety of customer technical concerns and escalate as needed.
12. Recommends improvements in reports and procedures.
13. Maintains a variety of logs work records files etc.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies procedures and objectives.
2. Attends variety of meetings conferences seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.
6. Maintains regular reliable and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

III. Position Qualifications:
License/Certification/Education:

Required:
1. High School diploma.
2. Education or training in relevant applications software/hardware including word processing spreadsheet and database software.

Experience/Skills:

Required:
1. 1-2 years of related medical office/clerical/administrative support experience.
2. Familiarity with office procedures.
3. Familiarity with medical terminology
4. Must be comfortable working in a fast-paced environment.
5. Excellent interpersonal skills.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

IV. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.