Italian Airline Customer Support in Malta

Żurrieq - Malta

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Kickstart Your Career in Airline Customer Support!

Love travel and helping people Step into the aviation world as an Airline Support Specialist where youll assist passengers from around the globe and gain valuable experience in a fast-moving international environment.

Role Overview:

As an Airline Support Specialist youll be a key point of contact for travelers supporting them with bookings flight changes cancellations and travel policies through multiple channels phone chat email and social media. Youll guide customers through their options explain fares and baggage rules in a clear way and help ensure a smooth travel experience from start to finish. Full training and ongoing support are provided and youll join a team focused on delivering excellent service.

Key Responsibilities:

Customer Support: Provide friendly professional assistance via phone chat email and social platforms.
Booking Support: Help with new reservations changes and cancellations.
Policy Guidance: Explain fares baggage allowances travel rules and available services clearly.
Travel Assistance: Support customers with check-in boarding and travel requirement questions.
Service Upsell: Recommend upgrades routes and solutions based on customer needs.
Issue Resolution: Coordinate with internal teams to manage escalations and resolve cases efficiently.
Documentation: Record interactions accurately and track case outcomes.
Continuous Learning: Stay updated on promotions airline policies and travel regulations and take part in ongoing training.

Requirements:

Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Maltese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

Attractive Salary: We offer a salary that reflects your skills and commitment
Language Bonus: Receive an additional bonus for your proficiency in Italian
Performance Bonus: Earn extra rewards based on your individual success
Health and Life Insurance: Enjoy comprehensive coverage for your well-being
Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project Apply today and well reach out to you soon!

Kickstart Your Career in Airline Customer Support! Love travel and helping people Step into the aviation world as an Airline Support Specialist where youll assist passengers from around the globe and gain valuable experience in a fast-moving international environment. Role Overview: As an Airline Su...