Senior Regional Manager – Family Rooms
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Job Location:
Yearly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Organization
At Ronald McDonald House British Columbia and Yukon we envision a province where families stay close to their sick children. Today 2 out of 3 Canadians live in a city or town without a childrens hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care we enable access to childrens hospitals by providing families with sick children accommodation meals and wellness programs that support their emotional and physical well-being.
Since opening our first 13-bedroom House in Vancouver in 1983 Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for 2014 we opened a new 73-bedroom House on the grounds of BC Childrens Hospital along with a 2000 sq. ft. Ronald McDonald Family Room inside Surrey Memorial 2025 we expanded once again opening a new Family Room at Royal Inland Hospital in Kamloops bringing comfort care and a place to rest to families in the BC Interior. We also opened a new Family Room in Prince George at University of Northern British Columbia in December 2025 to serve families in Northern BC.
As the second-largest Ronald McDonald House in Canada and one of the largest in the world we are planning for even greater impact. With exciting expansion plans underway we aim to double our capacity and impact across BC and the Yukon over the next five years ensuring even more families can stay close when it matters most.
Our team is the backbone of this mission; serving families supporting volunteers and donors and helping spread awareness every single day.
- Oversee Family Room operations across the Surrey Kamloops and Prince George.
- Work closely with hospital partners to review update and support process.
- Manage and support direct reports including Family Rooms Managers Family Service Associates and practicum students.
- Collaborate with Family Room Managers to ensure a consistent standard of service delivery.
- Work closely with Provincial Engagement Senior Manager to support local community involvement and fundraising.
- Lead hiring and on-boarding.
- Develop and deliver staff and volunteer training.
- Approve staff schedules; provide supervision and guidance.
- Foster a positive volunteer experience and ensure adequate support during shifts.
- Oversee supply ordering and offsite purchasing.
- Develop and monitor budgets for multiple locations.
- Provide weekly reports of all 3 locations.
- Oversee monthly statistics and data collection of all 3 locations.
- Participate in weekly manager meetings.
- Support the development of new policies.
- Ensure security of Family Room and liaise with hospital security regarding any concerns.
- Respond to emergencies in a timely manner and complete related incident reports.
- Adhere to safety and emergency procedures.
- Support reception and housekeeping as needed.
- Alignment with the mission and values of Ronald McDonald House BC and Yukon.
- Ability to represent the House with a polished positive and professional demeanor and attitude at all times.
- A commitment to working cooperatively in a team environment with staff volunteers families donors and the public.
- Compassionate and caring with the drive to provide a high-quality level of service to the families we meet.
- Strong leadership and organizational skills.
- Self-motivated ability to work independently and as a supportive team member.
- Results driven high achiever high positive energy.
- Organized and solutions oriented.
- Active listener who enjoys meeting people at all levels.
- Advanced knowledge of Microsoft Office (Teams Word and Excel)
- Ability to prioritize multi-task set and achieve deadlines.
- Clear and concise English language abilities both written and verbal.
- Flexibility in scheduling is required based on the needs of the organization.
- Valid BC Drivers License and access to a vehicle is required.
- Ability to travel regularly within BC is required.
- Post-secondary degree or diploma in Psychology Social Work Social Sciences Business Administration or related field.
- 5 years of experience in a leadership or management role preferably in nonprofit healthcare hospitality or family services.
- Strong background in staff and volunteer management including training and scheduling.
- Experience developing and implementing programs resources and policies.
- Experience working with children youth adults and families to assess needs and provide resources.
- Training in Sanyas Mental Health First Aid and Trauma Informed Care preferred.
- Additional languages would be helpful.
What We Offer
- The opportunity to make a meaningfuldifference for families from across BC and the Yukon.
- Competitive salary and benefits packageincluding extended health coverage RRSP matching generous PTO includingvacation personal days wellness days summer Fridays and your birthday off.
- A collaborative and supportive team culturecommitted to impact and innovation.
Disclaimer
The above statements are intended to describe the general nature andlevel of work being performed by people assigned to this classification. Theyare not to be construed as an exhaustive list of all responsibilities dutiesand skills required of personnel so classified. All personnel may be requiredto perform duties outside of their normal responsibilities from time to timeas needed.
Please note: all successful candidates will be required to undergo avulnerable sector criminal record check.
Required Experience:
Manager
Key Skills
- Corrosion Inspection
- Food Safety
- ESL Teaching
- High School
- Corrosion
About Company
About the Organization At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their...
