Vacancies Technical Service Representative- Aerospace

Job Purpose

The Technical Service Representative North America Aerospace is responsible for leading the delivery of technical support and service solutions for aerospace coatings across all segments (General Aviation Cabin Structure Air Defense OEM Airlines MRO) within a region reporting to the Regional Technical Service Manager Aerospace. This role ensures the deployment of expert technical personnel robust processes and advanced tools to support coating application performance and regulatory compliance enhancing customer satisfaction and operational efficiency. The representative collaborates with sales R&D and supply chain teams to deliver tailored technical solutions aligning with the Aerospace business strategy and supporting regional sales goals.

Key Responsibilities

• Deliver technical support solutions for coating applications across all Aerospace segments ensuring high performance and customer satisfaction.
• Collaborate with sales teams to address client technical needs supporting key account managers in securing and retaining contracts.
• Ensure coating solutions comply with industry standards across the mentioned segments coordinating with compliance teams for audits and certifications.
• Leverage CRM systems to track technical service requests and performance enhancing service delivery and client interaction data.
• Monitor and report on technical service performance delivering insights on coating issues resolution times and client feedback to the Regional Technical Service Manager.
• Partner with R&D to develop and test coatings that meet segment-specific requirements (e.g. fire-retardant for Cabin durable for Structure).
• Drive continuous improvement in technical service processes optimizing application efficiency and compliance to enhance customer value.
• Conduct technical market analysis to identify emerging coating needs such as eco-friendly or high-performance solutions supporting sales growth.
• Ensure adherence to corporate policies HSE standards and aerospace regulations in all technical service activities.
• Support sales teams in client presentations providing technical expertise to strengthen value propositions and contract negotiations.
• Proactively resolve complex coating performance issues coordinating with supply chain and R&D to maintain client trust and operational efficiency.
• Support during customer complaint process by supporting Root Cause Analysis (RCA) process and collaborate with functions to ensure appropriate corrective actions are in place.

Job Requirements

Knowledge & Work Experience:
10 years of experience in technical service engineering or related roles with at least 5 years in aerospace paints and coatings or high-tech industries ideally supporting coating applications.
Deep expertise in aerospace coating technologies including lightweight fire-retardant anti-corrosion and high-durability solutions with knowledge of application processes (e.g. spray curing) and testing protocols.
Comprehensive understanding of aerospace regulations with experience ensuring compliance in technical delivery.
Proven experience in managing technical service teams and collaborating with sales and R&D to support customer needs with familiarity with CRM and IBP processes.
Preferred: Background in supporting technical solutions for OEMs MROs or defense contractors with a track record of resolving complex coating performance issues.
Education:
Bachelors degree in chemical engineering materials science aerospace engineering or a related field.
Skills:
Stakeholder Management: Advanced expertise in engaging sales teams customers (OEMs MROs defense) and R&D to deliver technical solutions.
Project Management: Advanced skills in managing technical service projects compliance audits and customer support initiatives under tight timelines.
Decision Making: Confidence in making technical decisions on coating solutions and resource allocation to support sales and client needs.
Value Proposition Creation: Proficiency in developing technical solutions that enhance coating performance and compliance addressing diverse segment needs.
Communication & Presentation: Good ability to deliver technical presentations to clients and sales teams explaining complex coating solutions.
Results Orientation: Drive to achieve high service levels and customer satisfaction across segments.
Cross-Functional Knowledge: Good familiarity with R&D supply chain and sales processes enabling seamless technical support.

Compensation & Benefits

Base salary range for this role is: $84000 to $96000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

401K retirement savings with 6% company match
Medical insurance with HSA
Dental Vision Life AD&D benefits
Generous vacation sick and holiday pay
Short & Long term disability
Paid Parental leave after 1 year
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral bonus

Competencies