Key Account Activation Specialist Nam Dinh (Vaccines)

Job Description

ROLE PURPOSE:

Execute compliant center activation to enhance disease awareness HCP engagement and patient pathway support across assigned centers. Deliver approved educational activities secure necessary approvals and maintain operational discipline (CRM SIP reporting) for vaccine and cold chain portfolios.

KEY ROLES & RESPONSIBILITIES:

1. Center Approvals & Access

Secure center-level permissions for visits compliant detailing and educational events.

Maintain approval records event permits and sign offs.

2. HCP Detailing Education & Event Execution

Deliver approved HCP detailing and patient education/consultation support per SAM plan.

Coordinate vaccination key stakeholder for HCP engagement programs On-ground activations and pathway support as approved.

Track attendance engagement and activation metrics; ensure activity quality.

3. Awareness Pull Through (Marketing/Medical)

Implement approved marketing/medical initiatives at center level (materials distribution displays).

Capture activity outcomes and feedback; submit campaign execution reports.

4. Operations: Stock Signals and Replenishment cycles Collaboration

Partner with Center director leads to monitor stock movement signals and replenishment cycles.

Escalate risks (temperature excursions low stock alerts) per SOPs; support continuity of access.

DPOT management & collaboration between internal and external.

5. Insights & Reporting

Capture center/HCP feedback operational issues and competitive signals; update CRM promptly.

Provide timely weekly/monthly field reports with synthesized insights and recommendations.

6. Compliance & SIP Submission

Adhere to company policies SIP requirements and local pharma codes.

Submit accurate SIP documentation and maintain complete activity records.

KEY DELIVERABLES:

Approved visit schedules event permits and documented signoffs

Executed HCP detailing and educational activations with attendance/engagement metrics

Campaign execution and activity quality reports

Monitored stock health and coldchain integrity signals; timely escalations

Ontime CRM entries field reports and compliant SIP submissions

KEY COMPETENCIES:

Customer engagement and HCP detailing (compliant)

Event execution and operational reliability

Relationship building with center staff and local stakeholders

Reporting discipline and CRM proficiency

Ethics compliance and SOP adherence

Problem solving and crossfunctional collaboration (KAM/Medical/Marketing)

Communication and influence within healthcare settings

QUALIFICATIONS:

Bachelors degree in pharmacy nursing public health life sciences or related field

24 years in healthcare field operations key account support or medical/marketing activation

Experience with vaccines and coldchain processes preferred

Familiarity with P&T/formulary processes and tender/PO workflows is a plus

Strong compliance mindset; knowledge of SIP and local pharma code

Proficiency with CRM/reporting tools; datadriven and detailoriented

Strong interpersonal skills; comfort engaging HCPs and center administrators

Required Skills:

Preferred Skills:

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