The Opportunity

Homecare Homebase is searching for a Client Solutions Program Manager who can translate product strategy into operational reality and then sustain high-quality execution at scale. This role is critical to the successful development launch and long-term performance of Homecare Homebases Personal Care offering.

The Challenge

At Homecare Homebase we help homecare organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. During the product development phase the Client Solutions Program Manager serves as the primary bridge between Product Engineering and Operationsensuring requirements are fully understood validated and operationally viable before release.

Following launch the role transitions into ongoing ownership of Personal Care operational performance serving as the operational leader responsible for scalability quality efficiency and continuous improvement of the line of business.

In Phase 1 (Product Development & Launch Readiness) you will be responsible for:

• Program Leadership & Delivery Coordination:lead cross-functional coordination across Product Engineering Operations QA and client-facing teams contributing to the Personal Care product; maintain alignment into timelines dependencies risks and delivery milestones across multiple workstreams; establish clear communication cadences and artifacts to ensure alignment and accountability throughout the development lifecycle.
• Requirements & Workflow Validation:develop deep mastery of Personal Care product requirements and intended user workflows; translate product requirements into operational use cases workflow definitions and acceptance criteria; identify gaps risks or misalignment between product functionality and real-world operational needs and drive resolution.
• Testing Readiness & Release Support:define and manage internal and client-facing testing scenarios including UAT-style validation; partner with QA and Engineering to ensure defects are triaged prioritized and resolved appropriately; confirm that the product meets both functional requirements and operational objectives before release.
• Operational Readiness & Enablement:ensure product design aligns with scalable supportable operational workflows; develop initial SOPs workflow documentation and training requirements to support launch; represent operational perspectives during product decision-making to ensure long-term feasibility.
• Values & Culture: Uphold CARES core values and foster a positive workplace culture.
• Operational Ownership & Performance Management:Serve as the operational owner for the Personal Care line of business; monitor and manage key performance indicators related to adoption efficiency quality and customer outcomes; identify and address operational risks bottlenecks or performance gaps impacting delivery.
• Continuous Improvement & Scalability:lead data-informed initiatives to improve workflow efficiency quality consistency and scalability; apply operational excellence principles to drive measurable improvements over time; ensure operational processes evolve in step with product enhancements and business growth.
• Cross-Functional Operational Leadership:partner with Product to provide structured post-launch feedback that informs roadmap decisions; collaborate with Operations Engineering and Support teams to maintain stability and resolve issues at scale; align operational goals with broader organizational priorities and customer commitments.
• Documentation Training & Change Management:maintain and evolve SOPs workflows and training materials for Personal Care operations; lead operational training efforts and support adoption of new processes or product enhancements; ensure consistent execution of best practices and operational standards across teams.
• Values & Culture: Uphold CARES core values and foster a positive workplace culture.

In Phase 2 (Post-Launch Operations & Optimization) you will be responsible for:

What Were Looking For

Homecare Homebases mission is to empower exceptional care among all the clients we serve. The Client Solutions Program Manager supports this mission by providing excellent customer service and supporting our internal teams through product development and launch readiness of Personal Care.

What Success Looks Like

• Product launches with validated workflows clear documentation and operational readiness.
• Personal Care operations demonstrate strong adoption predictable performance and consistent quality.
• Operational insights meaningfully influence product improvements and scalability.
• Teams have clear processes training and accountability to support sustained growth.

Education and other requirements:

• 5 years of experience in program management product delivery business analysis or operations leadership.

• Proven Experience leading or coordinating multi-workstream product development or operational readiness efforts.

• Strong capability in requirements analysis workflow design and functional validation.

• Excellent communication skills with the ability to influence across disciplines.

• Demonstrated ownership mindset and ability to drive complex initiatives to completion.

• Bachelors degree in business or a related field

• Current drivers license and ability to rent a vehicle

Preferred

• Experience in personal care home care home health healthcare operations or healthcare SaaS.
• Familiarity with operational excellence or continuous improvement methodologies (Lean Six Sigma Kaizen).
• Experience supporting or leading operational teams through new product or workflow launches.

What You Can Expect fromUs

At Homecare Homebase we dont just help our clients succeed; we help our employees succeed. Competitive pay robust benefits and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

Flexibility. We value work-life balance because we know that happy employees create happy clients. Thats why Homecare Homebase offers both full- and part-time career opportunities to fit lifes unique demands as well as the opportunity to work remotely for qualified candidates.

A company that gives back. Every year Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999 Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization from Intake to Discharge to achieve transformative results.

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HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.