Open Jobs Manager, Engineering, DevOps & Platform

Job ID:279186
Store Name/Number:CA-FSC SF Off (0174)
Address:350 Mission St 20th Floor San Francisco CA 94105 United States (US)
Hourly/Salaried:Salaried (Exempt)
Job Type:Full Time
Position Type:Regular

Job Function:Information Technology

Technology

Our Technology teams move fast and smart to solve hard problems and care deeply about client and customer experience. With San Francisco as our home we take bringing new tech to market seriously developing the latest in mobile technologies scalable architecture and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are integral to the growth of Sephora and our future success. Within this group The Tools Database Engineering DevOps & Platform team at Sephora is a central part of the Technology Engineering organization. The team builds scalable platforms modern observability frameworks and automated infrastructure solutions that power Sephoras digital and retail ecosystem. With a focus on innovation reliability and continuous improvement the group ensures operational excellence across unified commerce systems.

Your role at Sephora...

The Manager DevOps & Platform leads and drives the strategy delivery and operations of developer and platform services including CI/CD toolchains Infrastructure-as-Code container orchestration and hybrid/public cloud platforms.

This role:

• Runs the platform roadmap architecture and operational excellence initiatives.
• Leads globally distributed DevOps teams (onshore/nearshore/offshore).
• Ensures that DevOps platforms enable fast secure and reliable delivery for technology

Should be a playercoach able to dive in hands-on for architecture and solution reviews automation design and incident triage while also driving multi-quarter roadmaps stakeholder alignment and measurable improvements in reliability (SLO/SLI) resiliency automation cost optimization and user experience. This role requires balancing technical depth with strategic leadership ensuring that platform engineering aligns with enterprise technology strategy and supports continuous improvement in reliability and performance.

Responsibilities:

• Manage the Build and optimization of cloud-native platforms and DevOps toolchains (CI/CD IaC containers); provide hands-on technical guidance reviews and design leadership.
• Define platform architecture standards security baselines and integration patterns; own the multi-year roadmap for DevOps & Platform services.
• Lead and develop globally distributed SRE/DevOps teams; drive performance management coaching and succession planning.
• Engage in L3 production triage and incident resolution; ensure SLA adherence and drive low MTTD/MTTR with strong PIRs.
• Partner with engineering to align priorities; communicate status risks and trade-offs across Technology and Business.
• Manage vendors licenses and platform spend; rationalize tools and optimize total cost of ownership
• Drive observability (SLO/SLI) automation and AI adoption to reduce toil while improving reliability performance and user experience.

Were excited about you if you have:

• 8 years hands-on leadership in SRE/DevOps and platform engineering
• 6 years proven leadership of cross-functional technical teams in enterprise-scale hybrid/public cloud (AWS) environments; observability implementation (Splunk/New Relic/Dynatrace)
• Experience in L3 production triage and incident/problem support in 247 environments
• Strong background in observability tooling telemetry pipelines and infrastructure monitoring
• Hands-on experience with DevOps principles CI/CD automation and migrations
• Experience managing budgets vendors and technical strategy
• Solid exposure to at least one major cloud environments (Azure/ GCP/ OCI/ AWS); Azure Preferred.
• Cloud & Platform Architecture: Understanding of secure scalable and resilient platforms across hybrid/public cloud environments (AWS Azure GCP); anticipates future use cases to minimize change cost.
• Infrastructure as Code (IaC) & Automation: Knowledge of either Terraform/CloudFormation Implementations for automating provisioning; and driving configuration management and orchestration at scale.
• CI/CD Pipeline Engineering: Experience in managing the build and optimization of continuous integration and delivery pipelines; enforcing release automation rollback strategies and deployment best practices.
• Containerization & Orchestration: Understanding of Kubernetes/EKS/ECS and container-based workloads; ensures high availability and performance in distributed systems.
• Observability & Reliability Engineering: Partner with Digital & Retail SRE Teams & the Tools team to define and tracks SLO/SLI as well as to implement required telemetry to reduce MTTD/MTTR
• Incident & Problem Management: Leads L3/on-call response and post-incident reviews; converts root causes into durable fixes; embeds learning into platform improvements.
• Performance Optimization & Cost Management: Continuous focus on optimizing infrastructure spend; while applying benchmarking and data-driven strategies for efficiency.
• Security & Compliance in DevOps: Ability to enforces least privilege secret hygiene threat modeling and platform hardening; that integrates security into CI/CD and cloud operations.
• Agentic AI & Intelligent Automation: Should be able to leverage AI/ML-driven approaches for predictive monitoring anomaly detection and agentic / automated remediation as appropriate to reduce operational toil.
• Technical Leadership & Team Development: Ability to set engineering standards and best practices; mentors globally distributed DevOps/SRE teams; fosters a culture of continuous improvement.
• Cross-functional Collaboration & Communication: Able to effectively partner with engineering stakeholders; communicates complex technical concepts clearly to non-technical audiences.

What Youll Get:

The annual base salary range for this position is $173610.00 - $192900.00. The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the employed in this position may also be eligible to earn job will be posted for a minimum of five days.

• CaringCommunity.Youlllead your storelikea communitywhere everyone feels seen and supported building confidenceamongyour team and positivelyimpactingclients.

• Fulfilling Path.Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.

• Meaningful Work.With a cultivated passion for beauty your career is your you the environmentandsupportyourneed to do more than sellproducts;youllcontribute to the transformation of your team customers and community.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and yourdependentsneeds withmedicaldental and vision also fully covers our employees disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Leading a store is exciting and dynamic so we make sure you can recharge with vacation paid time off sick paid time off andprotectedleave.

• Growth.No two stores or leaders are the same. With access to training tuition reimbursementand leadership developmentyoullbe guided on a dynamic career path.

• Perks.Thinkyouvetried it all Enjoya30% discount on all merchandise/services opportunities forfreeproductorgratisand flash sale discountson LVMH brand products.

• Support.Youdontjust lead a team thatcaresyourepart of a team that into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus volunteer and donation matching.

Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex pregnancy race color national origin gender (including gender identity and gender expression) age religion sexual orientation military/veteran status disability or any other protected is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.

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