Quni Regional Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Quni Regional Manager
Why We Have This Role
As a Regional Lead for Front-Line General Support (Quni) you will combine a passion for developing and leading teams solving complex business problems and driving strategic and operational excellence in Tier-1 support teams within your region. You will ensure regional execution aligns with global Customer Support strategy while adapting to regional market cultural and regulatory requirements. Working closely with Global Support Leadership and cross-functional partners you will establish a strong network that supports delivery of a consistent high-quality customer experience at scale.
How Youll Find Success
- Strategic & Systems Thinking: Able to design and implement innovative global and scalable operational processes that increase efficiency and balance regional nuance with global consistency.
- Strong People Leadership: Experienced in managing large teams building leadership capability and creating a high-engagement culture.
- Operational Excellence: Adept at driving regional performance and quality. Tactically proficient and detail-oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview.
- Stakeholder Influence: Clear confident communicator who can represent the region in global forums and partner effectively with regional leaders.
- Adaptability & Cultural Awareness: Able to lead across diverse teams while ensuring compliance with local laws and norms.
How Youll Grow
- Leadership Development: Expand your scope as a senior people leader strengthening your ability to manage managers and influence regional performance.
- Strategic Impact: Play a key role in shaping and executing global Customer Support strategy through a regional lens.
- Cross-Functional Collaboration: Work closely with senior leaders across Sales CS Product and Professional Services to broaden business impact.
Things Youll Do
- Own and drive regional performance across key metrics
- Support regional escalations and executive-level customer or partner engagements
- Align regional operations with global Customer Support strategy and priorities
- Lead regional execution of global initiatives and change programs
- Lead regional cross-team initiatives to improve efficiency quality and customer outcomes
- Directly manage Quni managers within your region building leadership capability succession plans and talent pipelines within the region
- Foster a culture of accountability inclusion and customer obsession
- Partner with Workforce Management to balance staffing skills and workload to meet regional demand
- Support hiring onboarding and ramp planning aligned to regional needs
What Were Looking For On Your Resume
- 8 years of professional experience including leading high-performing front-line teams
- Strong experience in SaaS or technology customer support environments
- Proven ability to drive measurable performance outcomes at scale
- Excellent verbal and written communication skills
- Experience working in global or regional matrixed organizations
- Passion for developing people and enabling customer success
What You Should Know About This Team
- High-impact customer-obsessed support organization
- Strong emphasis on collaboration accountability and continuous improvement
- Inclusive supportive culture with opportunities to lead at scale
Our Teams Favorite Perks and Benefits
- In-office perks like catered lunch snack bars and the ability to bring your dog to work (in select offices)
- Relocation bonus for out of state applicants
- 30 paid days off: 15 PTO days 5 Personal Days 10 Holiday Closures (additional PTO with tenure)
- Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
- Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
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Required Experience:
Manager
Key Skills
- Time Management
- area management
- Financial Concepts
- Management Experience
- Profit & Loss
- Microsoft Powerpoint
- Operations Management
- LIHTC
- Budgeting
- Leadership Experience
- Property Management
- Supervising Experience
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
