Manager, Protection, Parking, & Helideck Services (PPHS)

The Opportunity

Reporting to the Director of Facilities Protection & Emergency Management the Protection Parking & Helideck Services (PPHS) Manager provides strategic and operational oversight of the delivery of enterprise-wide high-quality 24/7: disaster / emergency response helideck operations parking safety protection and security services for IWK Health.

The PPHS Manager is responsible for strategic planning and ongoing improvements associated with enterprise-wide protection of people and property and safety. The PPHS manager directly oversees protection / security services at the main campus and the AIS/CIS inpatient community site while providing various levels of support to the other multiple community site locations throughout Nova Scotia.

The PPHS Manager engages in extensive stakeholder consultation for the purposes of developing comprehensive and cohesive strategic and operational plans and identifying optimal solutions for safety and security issues and related projects. Including ongoing improvements associated with departmental operations and finances including helideck operations security systems and parking systems. This includes overseeing staff recruitment training orientation daily activities performance management and incident investigations / interviews. As well as managing a development maintenance and improvement program for all related policies procedures guidelines and technology-based systems.

The PPHS Manager provides 24/7 situational leadership strategically preparing for and operationally during security / emergency related situations liaising with all levels of IWK leadership internally and various levels of federal provincial and municipal governments externally (such as Transport Canada police/RCMP fire services Department of Health and Wellness etc.).

Hours of Work

• 75 hours biweekly typically 8-4 M-F.
• Flexibility in schedule and periods of On Call may be required to manage a 24/7 service.

Your Qualifications

• Successful completion of a university degree at a bachelors level in Business Admin or Health Admin preferred.
• Successful completion of a post-secondary protection security corrections law enforcement fire emergency management or similar diploma required.
• A combination of training and relevant experience may be considered.
• Minimum three years experience managing / supervising PPHS related staff and services required. Experience in acute health care childrens health care and mental health care settings preferred.
• Minimum five years of professional protection security or emergency services related experience required.
• Minimum two years of experience supervising unionized staff preferred.
• Non-Violent Crisis Intervention required. Instructor level preferred.
• Successful completion of the Heart and Stroke Foundation of Canada (BLS) Program within the last 12 months or successful completion of a BLS Renewal Challenge Certificate required.
• Certified Protection Professional Certified Healthcare Protection Administrator or similar certifications preferred.
• Incident Command Emergency Management Business Continuity and/or Fire Safety certifications and experience preferred.
• Adult education / learning / training certification preferred.
• Experience in acute health care childrens health care and mental health care settings preferred.
• Working knowledge and experience of helicopter / helideck operations and Transport Canada Standards.
• Working knowledge of PCS relevant codes standards and legislations such as: National Building and Fire Codes; NFPA and CSA Standards; Canadian Criminal Code; Occupational Health & Safety Act; Protection of Property Act; Involuntary Psychiatric Act (emergency room patient watch) etc.
• Proficiency with computers and Microsoft applications (Word Excel Outlook etc.) required.
• Experience with the following applications preferred: SIMS SAP MAP Kronos DirectLine Chubb EST3 fire panel systems FireWorks GUI Millennium Ultra access control Genetec CCTV systems EmergHub etc.
• Strong organizational and prioritization skills with proven ability to manage and lead during emergencies high pressure and chaotic situations.
• Demonstrated commitment to customer focused and collaborative approaches.
• Dedication to continuous learning and improvement.
• Effective written verbal and presentation/communication skills with experience instructing and providing training.
• Strong report writing skills.
• Strong process/procedure development and implementation skills.
• Experience in acute health care childrens health care and mental health care settings preferred.
• Competency in other languages considered an asset.