Service Desk Agent, Solna
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: March 6 2026
- Solna
- Hybrid
Job Description
At PostNord IT plays a central role in keeping our operations running smoothly - and we are now looking for a Service Desk Agent who wants to play a key role in delivering highquality IT this role you make a real difference every day by helping users troubleshooting issues and ensuring our digital tools work as they should.
If you are motivated by delivering great service enjoy a dynamic environment and want to be part of our continued digital journey this could be the right opportunity for you!
About the role
As a Service Desk Agent you are the primary point of contact between our users and suppliers/supporting teams. You troubleshoot guide and resolve IT-related incidents and inquiries to keep business operations running efficiently. The role includes ensuring good user experience maintaining clear communication and following incidents through to full resolution.
You will join a team that values collaboration structure and a customer-first mindset. This is a great role for someone who is communicative responsible and naturally able to build trustful relationships.
The position is based in Solna (Sweden).
Key responsibilities
- Provide efficient and user-friendly IT support to PostNord employees
- Deliver an excellent user experience in every interaction
- Troubleshoot and resolve incidents related to applications systems and hardware
- Document follow up and ensure full resolution of incidents
- Coordinate tasks and collaborate with other IT functions when needed
- Contribute to improving processes routines and ways of working
- Ensure compliance with laws regulations policies and internal guidelines
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
About the company PostNord offers communications and logistics solutions to, from and within the Nordic region. With our expertise and a unique distribution network, we are developing the basis for tomorrow’s communication, e-commerce, distribution and logistics. Enable "functional co ... View more
