Property Operations Coordinator

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A bit about us

At Placemakr home meets hospitality. Weve combined the best of apartment living vacation rentals and hotel stays into one experience. We partner with developers property operators and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night a year or somewhere in between these are more than just spaces to spend the night theyre a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our can enjoy remote-first work with the freedom to choose their location as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence.

The impact youll have

AtPlacemakr our obsession with exceptional servicedoesntstop at ourvaluedguestsresidentsand partners it encompasses our team members as aCoordinator Property Operations Iyou willbe at the forefront of this mission supporting property leadership and property team members with sharp communication thoughtfulprioritizationand a roll-up-your-sleeves here things move fast and no two days look the same (which is how we like it!).Youllblend operationalknow-how a leadershipmindsetandahand-onpresenceacross front of house and back of houseteamsto help the entire propertyoperatesmarter and more effectively.

Reporting directly into the General or Operations Manageryoullserve as a trusted extension of our property leadership team embracing ambiguity (while still appreciating a trusted process or two!) andakeymember of our on-site team who helps turn ideas into day-to-day a future leader atPlacemakryoullchampionour Community Normsand bring our Property Team Mission to life in every interaction ensuring guests are delighted by the experiences we create and our property team members feel supportedempoweredand excited to build the smarterplace to stay together.

This position requires open availability for scheduling including nights weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.

This is a full-time onsite position located in Pittsburgh PA

The pay rate for this role is $25/hr.

What youll do

Consistently provide an exceptional experience to anyone you interact with on-site so our guests and residents walk away thinking I have to tell my friends about this place!. Be the loyal caring friend local insider and subject-matter-expert of your property and market all rolled into one
Jump in and communicate with your fellow on-site and off-site property team members to make things happen - work together provide support and keep our one team mentality alive so everyone wins
Maintain a safe secure and compliant environment for all by adhering toestablishedpoliciesproceduresand expectations as they roll out. Ask questions and make sure you understand their impact - wedontmess around with safetyserviceand operational standards!
Follow a schedulethatsas flexible as our business model - working dayseveningsandweekends tounderstand the nuance of our business support the team and drive consistency. Not all weeks will look the same andthatsthe point.
Be hands-onin the daily operations across your property spend 100% of your time in the business to support your leaderswithadministrativetasksandyour front of house and back of house team members with operational duties ensuring we consistentlyoperateat ourhigh standards
Lead from the front and set the tone as a strong performer. Help your property meet and exceedPlacemakrstandards across employee engagement ratings GSS brand standards and consistently positive guest reviews
When things get tricky step up escalated guest and team member issues with confidence goodjudgementand autonomy making great decisions in the moment
Dive into frontof house operations when the business calls for it (and many days it will!) - be a hands-on service-focused leader at the front desk supporting guest and/or resident needs and solving real-time issues
Roll up your sleeves in the back ofhousetoo! Inspect rooms create housekeepingboardsor deliver on inventory-related tasks when and where helps is needed
Keep your property and department leaders on trackbycoding expensesassistingwith scheduling time-clock issuesormissed punches anddivingin toother administrativeoperationalor budget-relatedtasks asassigned by your property this role no task is too big(or too small!)to take on
Own the details that make the experience work - support property anddepartmentleaders with inventory and order managementof guest amenities back-of-house suppliessignageandadministrativesupplies-ensuringour teams (and guests!) have what they need when they needit
Additionalduties and responsibilities as this phraseisnta catch-allitsthe way we work.

What it takes

Bachelors degree in hospitality management business administration or related field or commensurate experience in lieu of a degree
1 years in a client-service work environment and/or 1 years in an administrative or operations support-focused role
Experience with basic office tools and systems such as Microsoft Office (including Word Excel and PowerPoint)
Previous experience in a property management or point of sale system preferred
Demonstrated ability to multi-task and prioritize tasks effectively based on competing levels of urgency
You exceptional organizational and time-management skills
You are a problem-solver and skilled communicator
You embody our Property Team Mission of Customer Consistency and Community (Norms).
You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
Property Operations Coordinators will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators Property Operations and an exceptional guest experience.

Our benefits & perks

Competitive pay rate

Generous monthly bonus program of up to $500/month

Company stock options

401k 4% employer matching program

Medical Vision & Dental Insurance plan options

Flexible Spending Account & Health Savings Account options

15 days of accrued paid time off (PTO) per year with the flexibility to use it roll it over or cash it out!

PTO increases to 20 days per year after 2.5 years of employment

Enjoy a paid day off for your birthday to celebrate your day your way!

Paid Parental Leave

Paid Life Insurance

Flexible scheduling (including 3- and 4-day full-time work weeks location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)

Exclusive Placemakr-branded swag through our Placemakr Stars Program

Weekly Paychecks plus ZayZoon as an option to access your paycheck before your payday

Plus discounts to stay at select Placemakr properties all over the US

*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence across the US. Most importantly we create positivecommunity normsthat shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our team at emailprotected

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer andevaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employees Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify please visit.

If you dont meet 100% of the above qualificationswe still encourage you to apply!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

A bit about usAt Placemakr home meets hospitality. Weve combined the best of apartment living vacation rentals and hotel stays into one experience. We partner with developers property operators and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabl...