Loan Servicing Specialist IV

Apply today to join a team that values your expertise and fosters a positive culture. Make a difference in loan servicing and customer experience. Your skills will help drive operational excellence.

Job Summary:
As a Loan Servicing Specialist IV in the Global Securitized Product team you will manage daily loan servicing activities for Mortgage Finance customers. You will balance accounts provide daily reports and ensure all service agreements are met. You will identify and resolve discrepancies acting as the primary interface with customers. Your attention to detail and commitment to service will help us achieve our business goals.

Job Responsibilities:

• Process customer funding and paydown requests
• Balance customer funding and operating accounts
• Receive and review prefunding and post-closing documents
• Create and maintain checklists for fundings and settlements
• Work with trade desk to ensure timely settlements
• Perform warehouse facility maintenance and train new application users
• Report research review and approve cash flows
• Escalate and resolve inquiries accurately and timely adapting to business needs
• Analyze client disputes and offer effective solutions
• Report defects and enhancements to applications and processes
• Participate in application user acceptance testing

Required Qualifications Capabilities and Skills:

• Bachelors degree
• Minimum of 3 years experience with mortgage
• Minimum of 5 years experience in client service and relationship management
• Proven ability to work independently with excellent judgment
• Experience reading and interpreting loan documentation or related analytical experience
• Extensive experience managing high volume workflow and account assignments to meet required service levels
• Experience in approval and release of required agency forms submitted by clients
• Team-oriented with excellent communication interpersonal and client service skills
• Self-reliant requires minimal supervision
• Highly organized with ability to manage multiple competing priorities
• Intermediate knowledge of performance metrics client invoices and Excel

Preferred Qualifications Capabilities and Skills:

• Advanced Excel skills
• Experience with application user acceptance testing
• Experience in reporting defects and enhancements
• Ability to train new users on applications
• Strong analytical and problem-solving skills
• Experience in risk and control management
• Ability to adapt to changing business needs