Account Manager

What Youll Do

Client & Project Support

• Partner with Sales to initiate client engagement and support relationship development
• Serve as a primary point of contact between clients and internal teams
• Understand client needs project goals and opportunities for account growth
• Track project progress across design estimating production and accounting

Project Coordination

• Develop and maintain project timelines ensuring alignment across all stakeholders
• Coordinate estimates proposals service orders and approval processes
• Manage graphics layout files and project documentation when no Project Manager is assigned
• Review setup drawings booth orientation and utilities with internal teams
• Oversee job packages including drawings manifests BOLs and service orders
• Schedule and participate in internal launch meetings and pre ship reviews

On Site & Post Show Management

• Monitor installation progress and provide timely updates to clients and internal staff
• Address and document on site issues as they arise
• Capture and process change orders with proper authorization
• Review job profitability and collaborate with accounting on final billing
• Lead post project reviews to identify learnings and opportunities for improvement

Travel

• Travel as required based on client programs and event schedules

What You Bring

Experience & Education

• Bachelors degree in Business Marketing Communications or related field (preferred)
• 3 5 years of experience in account management client services or project/event coordination
• Experience in exhibits or experiential marketing is a plus
• Demonstrated ability to manage clients timelines budgets and deliverables

Skills & Strengths

• Strong relationship building and interpersonal communication skills
• Highly organized with the ability to juggle multiple deadlines
• Confident and clear communicator-written and verbal
• Comfortable leading both internal and client-facing meetings
• Collaborative problem-solver who thrives in fast-paced environments
• Financially savvy with the ability to interpret estimates and support profitability tracking

Technical Skills

• Proficient in Microsoft Office (especially Excel and PowerPoint)
• Able to coordinate workflow across multiple departments and stakeholders