Enterprise Account Planner

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

We are looking for a highly organized and detail-oriented Enterprise Account Scheduler to support our Enterprise Accounts this role you will be responsible for managing appointments coordinating shipments and providing excellent communication across carriers customers and internal teams. Youll play a critical part in ensuring our operations run smoothly each day while delivering exceptional customer service in a dynamic fast-paced environment. This position will report to the Enterprise Account Manager.

Responsibilities:

Build loads and schedule pickup/delivery appointments in alignment with customer requirements
Communicate shipment updates and issues to customers and carriers clearly and professionally
Adjust previously scheduled appointments as needed due to changes or disruptions
Support the billing process and assist with documentation when necessary
Handle email correspondence and phone communication with accuracy and professionalism
Assist with various account management duties and perform ad hoc administrative tasks as assigned
Contribute to a positive customer experience by providing award-winning service and timely updates

Requirements:

High school diploma or equivalent required

Demonstrates strong personal drive; independently motivated to meet goals and deadlines

Known for dependability and reliability; consistently delivers high-quality work

Strong organizational skills and the ability to multitask effectively

Excellent communication and interpersonal skills

High attention to detail with problem-solving ability

Ability to thrive in a fast-paced high-volume environment

Proficiency in Microsoft Office especially Outlook and Excel

Previous experience in scheduling administration logistics or account coordination

Preferred:

Experience in logistics freight or supply chain environments

Familiarity with scheduling or load-building software

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at or call 1- ext. 4.

US Based Employees - At IEL we are committed to providing equal employment opportunities for all persons regardless of age ancestry color religious creed (including religious dress or grooming practice) family and medical care leave status disability (mental and physical) including HIV and AIDS marital status medical condition (including cancer and genetic characteristics) genetic information military status protected veteran status status as a victim of domestic violence or stalking familiar status national origin race sex pregnancy childbirth breastfeeding or related medical condition gender identity or expression sexual orientation and or any other category protected by law.