Customer Product Trainer

Thomson Reuters is seeking a versatile and dynamic Customer Education Manager to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building communication and presentation skills who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction. You will support our full suite of legal products including our best-in-class AI solutions and deliver exceptional training and support to our diverse customer base.

This role offers a unique opportunity to engage with cutting-edge legal and AI technology and support a diverse range of customers in achieving their goals with Thomson Reuters products.

About the Role

In the role of Customer Product Trainer you will:

• Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters products.

• Onboard train and educate customers on our software including developing customized training programs to meet specific client needs.

• Utilize adult learning principles and engagement techniques during training sessions.

• Provide exceptional service and support to law firm and government clients addressing prompting troubleshooting and assistance requests.

• Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings.

• Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials.

• Maintain a high level of expertise in legal and AI-based solutions customer workflows product use cases and industry trends.

• Log update and maintain activity and customer information within our business systems.

About You

You may be a fit for the role of Customer Product Trainer if your background includes:

• Juris Doctorate required

• 1-2 years of professional legal experience is preferred

• Experience with legal technology and/or AI-based platforms is preferred

• Strong sales and customer-centric aptitude with a revenue focus

• Excellent oral and written communication and presentation skills

• High degree of professionalism

• Adept at using web-based meeting tools

• Experience in adult training/education and a passion for learning about new technology and software

• A personable positive attitude with a knack for problem-solving and helping customers

• Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences

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Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $72100 USD - $133900 USD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

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About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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