Senior Director of Homeless Services and Programs Loudoun

Level: Senior Director
Department: Admin
Reports to: Chief Program Officer
Salary Range: $85000 to $100000
Location: Leesburg VA
FLSA Status: Exempt

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organizations inception we have adapted and grown to meet community needs while working in partnership with government private partners and community members.

Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic the last year our compassionate team changed the lives of nearly 2000 individuals half of whom were children.

Our culture is built on our core values of Inclusivity Collaboration Accountability Respect and Empowerment (iCARE).

About the Role

The Senior Director of Homeless Services Programs Loudoun serves as a critical member of Shelter Houses Senior Leadership Team. This role oversees Shelter Houses expanding portfolio of Homeless Services programs in Loudoun County including:

1. Loudoun Homeless Services Center including emergency hotel overflow
2. Permanent Supportive Housing and Rapid Re-Housing Programs
3. Drop-In Centers
4. Hypothermia Shelter

As Shelter House continues to pursue new opportunities to meet the needs of the Loudoun community this role will support additional programming and play a key role in launching new initiatives.

The Senior Director maintains strong working knowledge of best practices in homeless services including prevention and diversion sheltering and housing programs. This role also requires a deep understanding of Shelter House policies processes priorities cultural norms and values as well as the ability to build strong collaborative relationships with staff leadership county partners and nonprofit stakeholders.

Key Responsibilities

• In coordination with the Chief Program Officer and Shelter House Leadership and Executive Teams contribute to the overall development strategic planning service delivery and management of homeless services programs.
• Provide direct supervision coaching and support to Homeless Services Program Leaders including assistance with staff and program performance challenges.
• Oversee the coordination integration and delivery of homeless services programs grants contracts and related services while ensuring funder and stakeholder expectations are met.
• Partner with the Director of Data Analytics and Insights and the Grants Manager to analyze data inform decision-making and meet grant reporting requirements.
• Use data to evaluate programs and identify emerging needs service gaps trends and client feedback; support program leaders in making necessary adjustments.
• Foster a high-performing values-driven culture aligned with Shelter Houses core values.
• Establish annual program department and staff goals and track performance against objectives.
• Maintain current knowledge of homeless services trends best practices and emerging models including Housing First Rapid Re-Housing trauma-informed care and harm reduction.
• Support program leaders in monitoring budgets and spending in partnership with Finance and the Chief Program Officer.
• Translate policy into clear accessible processes that support programmatic and client outcomes.
• Ensure staff have access to up-to-date forms regulations guidelines and training materials.
• Under the advisement of the Chief Program Officer implement Shelter Houses strategic plan and develop new initiatives aligned with the organizations mission.
• Serve as liaison to key government agencies particularly the Loudoun County Department of Family Services.
• Represent Shelter House on committees task forces and at speaking engagements conferences and trainings.
• Assist with responses to RFPs and RFAs in partnership with Development and management staff as needed.
• Determine staffing structures and participate in hiring decisions for new program staff.
• Proficiently use Microsoft products as part of daily work responsibilities.
• Perform other duties as needed to support effective operations of Homeless Services Programs.

About You

You are a passionate experienced leader who models Shelter Houses core values. You are comfortable navigating the intersection of client services staff support program needs agency priorities budgets policies and best practices.

You bring curiosity humility and a growth mindset to your work understanding that learning reflection and adaptability are essential to effective leadership. You are able to move fluidly between strategic and administrative work and communicate clearly respectfully and promptly.

Required Qualifications

• Minimum of four years in the human services field plus at least four years of leadership experience in a nonprofit government or philanthropic organization overseeing multiple programs or contracts
• Experience working with individuals experiencing homelessness and victims of domestic violence
• Working knowledge of data analysis and performance and operational metrics
• Strong organizational and leadership skills
• Excellent interpersonal and public speaking abilities
• Sound decision-making and problem-solving skills
• Bachelors degree in human services or a related field or commensurate experience
• Valid drivers license and reliable transportation
• Willingness to work evenings and weekends as needed

Preferred Qualifications

• Masters degree in human services or a related field
• Experience leading or supporting programs serving individuals and families at risk of or experiencing homelessness
• Experience using Microsoft Office tools such as Outlook OneDrive and Calendar

Physical Requirements

• Annual TB test required
• Ability to sit or stand for extended periods
• Ability to lift items weighing 10 to 20 pounds

• Bachelors degree in social work human services public administration or a related field (Masters degree preferred).
• Minimum of 5 years of experience in homeless services program management or human services leadership.
• Proven experience in developing and managing programs focused on homelessness prevention and intervention.
• Strong understanding of community resources federal and state regulations related to homelessness.
• Exceptional leadership mentoring and staff development skills.
• Excellent communication skills both written and verbal.
• Ability to analyze data and use it to drive program improvements.
• Strong organizational and time management abilities.
• Valid Drivers License and the capacity to travel within the Loudoun County area.
• Willingness to work flexible hours including evenings and weekends as needed.

Preferred:

• Experience in developing partnerships and coalitions to enhance service delivery.
• Advanced knowledge of trauma-informed care principles.

Physical Requirements:

• Ability to sit or stand for extended periods.

• Ability to lift items weighing up to 20 pounds.

Benefits:

• Medical Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefs in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

Exec